The Ed Napleton Automotive Group is looking for our next Customer Experience Specialist. This is an exciting opportunity in a growing, fast-paced industry.
Located at Mid Rivers Chrysler Dodge Jeep RAM, the Customer Experience Specialist is responsible for assisting the service department to obtain guest feedback on manufacturer surveys and to follow up to help address and resolve opportunities and grow top tier results and service experiences.
Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
- Competitive pay ranges! Based on Experience
- Family Owned and Operated – 90+ years in business!
- Medical, Dental, Vision Insurance, 401k
- Not Cost, No Debt College Degree from Stayer University
- Paid Vacation and Sick Time
- Paid Training
- Discounts on products, services, and vehicles
- Fantastic Growth Opportunities
Job Responsibilities:
- Download and create reports from manufacturer surveys
- Reviews Survey feedback with Manager
- Follow up with guest on uncomplete surveys to build survey response
- Follow up with guest in partnership with Service Manager to address and resolve any concerns
Job Requirements:
- High school diploma or equivalent
- 2+ years of Automotive Dealership experience
- CDK experience preferred
- Excellent oral communication skills.
- Ability to communicate customers' interests needs and requests to management and sales personnel.
- Willingness to undergo a background check in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- High school diploma or equivalent
- 2+ years of automotive dealership experience
- CDK experience
- Excellent oral communication skills
- Ability to communicate customers' interests, needs, and requests to management and sales personnel
- Willingness to undergo a background check
- Must be at least 18 years old
What We Do
Napleton Automotive Group is a family-owned automotive dealership group founded in 1931. The company operates more than 80 dealerships across several states, including Florida, Illinois, Indiana, Pennsylvania, Missouri, and Georgia. They specialize in the sale and service of new and used vehicles from domestic, import, and high-line franchises, employing over 3,000 people while emphasizing a philosophy of common courtesy and excellence in customer service.
