A fast-growing AI-driven technology company is looking for a Customer Experience Specialist. The role combines client-facing work with technical and operational responsibilities, including onboarding, workshops, ongoing support, and account management. You will work closely with clients, guide them through the platform, troubleshoot issues, and collaborate with internal R&D and Product teams. The ideal candidate is organized, proactive, client-oriented, and curious about AI and technology.
What You’ll Do
- Manage a portfolio of clients from onboarding through ongoing support
- Lead client meetings, workshops, and recurring syncs
- Guide clients through the platform, troubleshoot issues, and test outputs
- Collaborate with R&D and Product teams on client feedback and improvements
- Identify client needs and ensure a high-quality customer experience
- 1–3 years of experience in Customer Success, Account Management, or a client-facing tech role
- Excellent written and spoken English and Hebrew
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple clients and priorities independently
- Technical curiosity and genuine interest in AI and technology
- Proactive, hands-on mindset and ability to thrive in a fast-paced startup environment
Nice to Have:
- Gaming industry or game art experience
- Familiarity with AI tools such as Stable Diffusion, Flux, Midjourney, or similar platforms
Skills Required
- 1-3 years of experience in Customer Success, Account Management, or a client-facing technology role
- Excellent written and spoken English
- Excellent written and spoken Hebrew
- Strong communication skills
- Strong organizational skills
- Strong problem-solving skills
- Ability to manage multiple clients and priorities independently
- Technical curiosity and genuine interest in AI and technology
- Proactive, hands-on mindset
- Ability to thrive in a fast-paced startup environment
- Gaming industry or game art experience
- Familiarity with AI tools such as Stable Diffusion, Flux, or Midjourney
What We Do
Founded in 2010, Gini-Apps is an israeli tech company specializing in web and mobile applications, as well as outsourcing and R&D talent placement services. Every day, our team shows up with one clear mission: to build digital products people genuinely love to use and also to empower companies with the skilled professionals they need to grow. Millions of people use our apps every day. Transforming any digital into elegant, practical and revenue-driving tech solutions is our secret power From concept to launch and beyond, every product we create strives to achieve two goals: We want users to love it, and we want you to generate revenue from day one. Co-Founders Shay Somech | CEO Mobile, Desktop and web developer for the last 20+ years with a background of IDF airforce electronic engineering on F15 aircraft. Massive app user, familiar with many apps & technologies worldwide. Early adapter for technological products and gadgets. Tamir Avrahamov | CTO Mobile strategy & technology advisor for startups and enterprises, strong hands-on and architectural vision.
