Customer Experience Specialist

Description

Did you know that Ryan Lawn & Tree is a $100M+ professional Lawn & Landscape company? We've built one of the most respected lawn and tree care companies in the Midwest — and serve customers across Kansas, Missouri, Oklahoma, and Nebraska.  We're on a mission to raise the bar for our entire industry — attracting exceptional people, treating them right, and doing work that leaves a mark on every community we touch.

We're looking for a compassionate, high-energy customer service pro who loves solving problems, making people feel heard, and being part of a team that actually cares. If that sounds like you, let's talk. 

What You'll Do

• Be the voice of Ryan. Deliver accurate, friendly, and responsive service on every inbound and outbound call — leaving every customer better than you found them.
• Build real relationships. Establish genuine rapport with existing and potential customers that keeps them coming back.
• Know your stuff. Maintain a working knowledge of Ryan's products, services, and policies so you can be the go-to resource for customers and colleagues alike.
• Keep it accurate. Document every interaction and piece of information in our customer database with precision and care.
• Connect the dots. Collaborate across multiple departments and branches to make sure every customer's needs are met — on time and on point.
• Stay sharp under pressure. Multitask, type accurately while engaging with customers, and thrive in a fast-paced environment.
• Adapt and grow. Embrace changes to processes and procedures and help the team move forward together.

Requirements

What You Bring

• High school diploma or equivalent required; Bachelor's degree preferred
• 2+ years of customer service experience, ideally in a call centric environment
• Friendly, resolution-focused communication style — both verbal and written
• Strong organizational and time management skills
• Sharp attention to detail and a knack for solving complex problems
• Comfortable navigating multiple business systems simultaneously
• A team-first mindset with excellent collaboration skills
• CRM experience is a plus
• Openness to take on additional responsibilities as you grow

All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment. 

 Why work at Ryan? 

We hire great people for our employee-owned company. You will become a partner in the highest quality lawn and tree company in the Midwest. Why work at RYAN? In addition to being a non-smoking & EEOC company with advancement opportunities, other great benefits include:

• Competitive Pay — Starting at $18 - $24/hr. based on experience  
• Bonuses - Available for full-time, year round associates
• Advancement opportunities for those who excel
• Excellent benefits package to include: Health Insurance, Dental/Vision, 401k w/ company match, and more
• 17 Paid Time Off (PTO) Days, 11 Paid Holidays and 1 Personal Floating Holiday
• 100% Employee Stock Ownership Plan.

Ready to Be Part of Something Bigger?

If you're passionate about people, energized by a fast-paced environment, and want to work for a company that actually invests in you — we want to hear from you.