As a Lead Customer Experience Specialist here at Honeywell, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department. Adherence to standard procedures and checks in daily activity to provide excellent customer experience. Your insights will ensure exceptional service and support. You will report directly to our Senior Customer Experience Supervisor, and you’ll work out of our Bucharest location on a Hybrid work schedule.
Responsabilities:
- Acts highly independent in daily activities
- Proactive engagement in projects and process transitions within the department
- Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
- Opportunities management
- Prompt and correct issuing of invoices
- Creating credit requests / documents
- Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
- Responsible for creating / extending materials in SAP operating system.
- Follow-up on approvals for customer creation/extension/ amendment
- Offers support to Dispute Team and C2C to resolve disputed invoices
- Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
- Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
- Responsible for solving issues related to wrong delivery, delays, rejected product returns.
Qualifications:
- Bachelor's degree
- Preferred minimum 3 years experience in the Customer Services field, preferably with expertise in SAP
- Preferred minimum 18 months experience in the Customer Services field for internal promotions
- Experience working in a multidisciplinary team
- Good verbal and written communication skills
- Fluent in EnglishAny other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)
We offer :
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Bachelor's degree
- Minimum 3 years of customer services experience
- Minimum 18 months of customer services experience for internal promotions
- Experience working in a multidisciplinary team
- Good verbal and written communication skills
- Fluency in English
- German or another European language such as French, Italian, Spanish, Portuguese, or Dutch
- Experience with SAP
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
