Location: Valencia, Spain (On-site)
Employment Type: Full-time
Start Date: ASAP
Industry: Fintech / Digital Payments / Financial Services
We are hiring a Dutch-speaking Customer Experience Specialist to join a fast-growing fintech company in Valencia, Spain.
This position focuses on delivering outstanding customer support within a digital payments environment. You will assist customers with payment-related inquiries, account issues, and dispute resolution while contributing to operational excellence in a dynamic scale-up setting.
This is an on-site role based in Valencia.
Key ResponsibilitiesProvide customer support via phone, email, and chat
Assist with payment inquiries, refunds, cancellations, and account-related questions
Mediate disputes between customers and partner merchants
Troubleshoot issues and deliver practical, customer-focused solutions
Contribute to continuous improvement of support processes
Support achievement of KPIs such as customer satisfaction and response times
Identify recurring feedback and escalate insights internally
Stay up to date with fintech processes and compliance standards
Native or fluent Dutch (C1/C2 level)
Fluent English (minimum B2 level)
Previous customer service experience preferred
Strong communication and problem-solving skills
Interest in fintech and digital financial services
Proactive and customer-oriented mindset
Comfortable working in a fast-paced international environment
Competitive remuneration package
Health insurance
Free daily lunch
Spanish language lessons
Bootcamp sessions twice per week
Friday team drinks
Assistance with Spanish administrative procedures
Career development opportunities within a growing fintech environment
This is a strong opportunity for Dutch-speaking professionals seeking an international career within fintech, while living in Valencia and working in a collaborative, energetic team environment.
Skills Required
- Native or fluent Dutch (C1/C2)
- Fluent English (minimum B2)
- Previous customer service experience
- Strong communication skills
- Strong problem-solving skills
- Interest in fintech and digital financial services
- Proactive and customer-oriented mindset
- Comfortable working in a fast-paced international environment
- On-site work in Valencia, Spain
What We Do
REF Digital is a Montreal-based digital agency that helps businesses thrive in a digital-first economy. They specialize in designing and engineering bespoke e-commerce platforms, apps, and digital experiences engineered for lasting impact. Formed from the digital team of Groupe LG2, the agency combines strategy, technology, and design to help brands navigate the digital economy and propel their online presence to a new level.
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