Customer Experience Operations Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Do you have excellent customer service skills and you want to work for the world's largest healthcare services company?  McKesson Corporation, a Fortune 14 company is currently hiring a Full Time Customer Experience Operations Representative to work Monday - Friday (no weekends) in our state of the art call center.  Come work for a company that has been around for over 175 years, offers excellent benefits and gives its employees an opportunity to be challenged, engaged and make a real difference in the lives of patients.

As a customer care representative you will handle inbound calls from McKesson customers utilizing McKesson systems, processes, and procedures.  Calls are handled with accuracy while meeting departmental and individual performance goals.  You will also handle escalated issues from Level 1 and customers support desks. You will integrate and practice McKesson Shared Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE).

Compensation: Budgeted salary for this role is at $28/hour.

Work Schedule

• You must be flexible to work any shift during operational hours of Monday – Friday 7:00am- 8:00 pm CT

• You must be flexible to work On Call times Monday – Sunday

Key Responsibilities

• Triage, research and resolve Pharmacy application issues escalated from both internal and customer Level 1 Help Desks

• Indentify defects in the Pharmacy System based on issue investigation and functional specs review

• In depth, cross functional application troubleshooting using database access tools, general research tools, functional requirements and defect tracking systems

• Maintain updates with customers on all open issues per department standards.

• Adavanced PC, Windows, Network and Hardware troubleshooting

• Enter all calls in the Call Tracking System with accuracy and well documented call notes

• Communicate effectively with Internal and External customers

Minimum Requirement

Typically requires 1+ years of related experience.

Education

Bachelor’s degree in an IT related field is preferred but not required. 

Critical Skills

• One year of experience with EnterpriseRX

• Minimum 12 months customer service experience with proven technical troubleshooting experience. 

• Minimum 6 months of Level 1 support

• The ideal candidate will learn quickly, has excellent communication skills, and basic computer skills.

Additional Knowledge & Skills

• MS Office (Excel, Word, Outlook)

• Background in object oriented databases

• Experience with Windows 7/XP

• Application troubleshooting background

• Organized and detail oriented

• Initiative

• Team work

• Positive attitude

• Excellent attendance record

• Strong schedule adherence

• Multitasking abilities

• High levels of engagement

• Time management skills

• Minimum 1 year experience in a call center environment preferred

• Knowledge of SAP preferred

• Pharmacy Tech exp preferred

• Bilingual differential for fluent Spanish speaking individuals

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!