Managing a team of customer support executives and keep them motivated.
Maintain good customer relationships to drive customer satisfaction.
Acting as a single point of contact for customers to resolve any order related issues by coordinating with internal sales and operations teams.
Take inbound customer leads and help them with our offerings.
Build good rapport and establish long term relationships with customers.
Helping customers in their end-to-end order journey with us.
Be the voice of the customers by having an in-depth understanding of their likes and dislikes and helping the company bring desired changes.
Requirements
Excellent communication skills: English & Hindi
Interpersonal skills
Team management
Problem solving
Driven & ambitious Individual with a strong desire to succeed.
Conscientious .Always on top of your pipeline without a need for reminders and follow ups.
Desire to work in a rapidly scaling startup.
Proficiency with MS Office
Excellent convincing & persuasion
Any Graduate
Experience :
1-3 years in customer experience or relationship manager role
Benefits
Skills Required
- Excellent communication skills (English and Hindi)
- Interpersonal skills
- Team management experience
- Problem solving skills
- Driven and ambitious mindset
- Conscientiousness and ability to manage pipeline without reminders
- Desire to work in a rapidly scaling startup
- Proficiency with MS Office
- Excellent convincing and persuasion skills
- Any Graduate degree
- 1-3 years experience in customer experience or relationship manager role
What We Do
SharePal is a leading Indian rental platform providing access to aspirational lifestyle products. The company offers a wide range of gear for rent, including travel and trekking equipment, photography tools like DSLRs and GoPros, gaming consoles, and riding gear. By focusing on accessibility and affordability, SharePal empowers consumers to experience high-end products through a sustainable 'own less, live more' model.
