The Role
Join Telda as a Customer Experience Agent
Are you passionate about delivering exceptional customer experiences? Telda, the financial service brand is revolutionizing peer-to-peer payments by simplifying the way people send, spend, and save.
About Telda
At Telda, we're on a mission to empower a generation seeking financial independence. We believe in innovation, simplicity, and putting our users first. As a Customer Experience Agent, you'll play a crucial role in ensuring our users enjoy seamless, world-class support.
About the Role
- This is a 1 month internship, on-site position. You will be the first point of contact for our users, delivering outstanding support through email, chat, and social media. Your role involves:
- Responding promptly to user inquiries.
- Investigating and resolving user issues effectively.
- Maintaining high levels of customer satisfaction.
- Strong handling skills
- Action, detail-oriented, and self-disciplined
- Collaborating with other teams to enhance the overall customer experience.
- Exceptional communication skills in English and Arabic (written and spoken).
- Strong problem-solving, analytical, and multitasking abilities.
- Good comprehension skills, ability to clearly understand and state the issues customers present
- A proactive attitude and a passion for helping others.
What We're Looking For
Working Details
Support Channel: Chats.
Shifts: fixed shift (From 9 am till 5 pm).
Work module: Office based.
What We Offer
Competitive Salary – Your hard work deserves to be rewarded.
Cutting-Edge Tools – A company-provided laptop to help you shine.
Healthy Work Environment – Work in a supportive, vibrant culture.
Why Join Telda?
At Telda, you’ll be part of a dynamic team that values innovation, collaboration, and personal growth. Whether you're solving a customer’s issue or helping shape the future of digital finance, your contribution matters.
Take the next step in your career. Apply now and help us redefine the future of finance!
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The Company
What We Do
Telda is a financial brand built for Millennials and GenZ to take the pain out of peer-to-peer payments. We are bringing a better way to send, spend and save to anyone who has ever sought an alternative to the traditional banking system.
