VelocityEHS
Making workplaces safer and more sustainable.
United States
Remote

Customer Experience Intern

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THE OPPORTUNITY:
VelocityEHS is accepting Co-op/Intern student applicants able to work 40 hours per week between the months of September - December for approximately 14-16 weeks.
This is a remote opportunity and is open to candidates that reside anywhere in the United States or Canada. The opportunity to work in a hybrid capacity out of our Oakville, ON or Ann Arbor, MI facilities is available for those interested.
Our Customer Experience (CX) Interns collaborate with multiple teams throughout the department, including Services, Success, Support, and more. You will contribute to the department's objectives and success through project work to streamline processes, execute deliverables, and bridge gaps between teams. We encourage exposure to a broad range of initiatives, and so you may also be asked to support cross-departmental initiatives with Sales, Product, Development, and Marketing. This internship provides a great opportunity to understand the intricacies of delivering a global customer experience.
We're looking for interns who will above all bring a positive attitude and a critical take on problem-solving. An ideal candidate has excellent people skills, strong attention to detail, the drive to execute efficiently, and the willingness to contribute to a team-focused dynamic. If you want to make a difference by being part of a solution that improves the workers' lives across environment, health, safety, and sustainability, this may be the right opportunity for you.
In this role, you will support our Customer Experience department alongside a mentor, a manager, and a core group of other interns on a daily basis. You will also work with multiple teams across the department over the course of your internship, and have opportunities to give presentations, manage projects, and set your own goals. You will complete onboarding and performance reviews similar to a full-time employee to gain experience and valuable feedback. Additionally, you will have access to Managers, Directors, and VPs on a regular basis.
In a typical week, you will manage various projects and deadlines. Project work varies from independent to collaborative, short term to long term. Past projects for interns in the CX department have included: contributing to the content and design of our customer Help Center, reaching out to customers as part of our User Conference campaigns, maintaining regulatory lists for chemical management, and testing the effectiveness of motion capture technology for ergonomics.
We are offering remote or hybrid work for this position. We have offices in Oakville, Ontario and Ann Arbor, Michigan. If you are a collaborative, positive, and detailed worker and this internship appeals to you, consider applying.
Minimum Qualifications:

  • Currently pursuing a Bachelor's degree, ideally in a science field. For example: Kinesiology, Engineering, Public and Occupational Health, Safety, Environmental Science Excellent communication skills, both written and verbal
  • Experience working independently as well as in a team setting
  • Strong critical thinking and problem-solving skills
  • Organized, thorough, and attentive to detail


Preferred Skills and Qualifications:

  • Knowledge and experience in either/both Software and Environmental, Health & Safety industries is a plus
  • Previous related internship/work term experience preferred


Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate ® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are VelocityEHS Perks + Benefits

VelocityEHS Benefits Overview

Here at VelocityEHS, we place a high value on teamwork and understands that a great culture and work environment help to generate innovative ideas. We want to enable our employees to structure work around their lives, balance employee productivity and enjoy great work-life balance.

Culture
Volunteer in local community
VelocityEHS partners with local nonprofits to create volunteer opportunities for our employees, who all have up to 2 days volunteer time to use each year.
Partners with nonprofits
VelocityEHS partners with various local nonprofits for volunteer events, such as One Tail at a Time, Cradles to Crayons, Habitat for Humanity and Ronald McDonald House.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
VelocityEHS provides employees with a work schedule that includes Summer hours, and flexible start and end times as needed to accommodate their busy lives.
Remote work program
We have transitioned fully to a remote-first work model, which allows our employees the flexibility they need to manage work around their lives - not the other way around.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
VelocityEHS has dedicated training, both at an employee and leadership level, to help continuously educate our community to better understand their own bias and others experience.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Mosaic celebrates cultural diversity at VEHS, FEM is dedicated to the empowerment of women in our community and Pride works to create a safe & open Workplace for LGBTQIA+ Colleagues and Allies.
Hiring practices that promote diversity
VelocityEHS is dedicated to broadening our recruiting pipeline by ensuring inclusive employer branding, leveraging diverse job boards and partnering with schools with diverse student body populations.
Diversity recruitment program
We have
Health Insurance + Wellness
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
VelocityEHS partners with Bright, an online wellness platform that provides 20 hours of live fitness, mindfulness and health programming every day to our employees around the globe.
Team workouts
Mental health benefits
VelocityEHS offers Modern Health to all of our employees, a global mental wellness platform that provides several modalities of care including counseling, coaching, and self-paced online courses.
Financial & Retirement
401(K)
401(K) matching
VelocityEHS 401(K) retirement plan matches 50% of an employee's contribution up to 5% of their annual base salary.
Child Care & Parental Leave
Generous parental leave
VelocityEHS has increased their parental leave policy to 16 weeks of paid leave for birth parents and 6 weeks total of paid leave for non-birth parents.
Family medical leave
Company sponsored family events
Vacation + Time Off
Generous PTO
VelocityEHS employees receive between 17 and 32 days per year of paid time off based on years of service, not including additional volunteer and reflection days.
Paid volunteer time
All employees start with 1 day of paid volunteer time per year. We also offer all employees a "day of reflection" to use for personal celebration or education.
Sabbatical
Eligible employees get 1 month sabbatical after 10 years of working at the company.
Paid holidays
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Employees have access to Bright, an online fitness platform offering 20 hours of fitness and wellness live programming every day.
Home-office stipend for remote employees
Employees receive $100 per month to spend how they see fit to optimize their work from home experience.
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
The Eagles Education program pays for qualified employees to earn advanced degrees and certifications as it related to their career development and growth.
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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