FUNNOW Group – The leading lifestyle booking platform group in Greater Southeast Asia, operating in seven countries: Singapore, Hong Kong, Malaysia, Thailand, Philippines, Japan, and Taiwan, with its four brands: FunNow, Eatigo, Niceday, and TABLEAPP. By adhering to digital transformation (DX) and yield management with AI, we are revolutionizing the retail industry and remain committed to our vision of making people happy!
THE POSITION: Customer Experience Executive
Seeking a highly motivated and energetic candidate for the position of Customer Experience Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail and empathy for our customers is crucial for this role.
WHAT YOU’LL DO:
- Respond to user queries from various platforms including but not limited to online chats, calls and emails
- Work closely with the all members of the Customer Experience team to manage user expectations
- Share your insights on the user experience report with the team
- Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.
- Assist in onboarding new team members
- Be a subject-matter expert on team processes and policies
WHAT YOU’LL NEED:
- Fresh graduates are welcome to apply
- Excellent Communication Skills
- Ability to listen and empathize with the situation
- Experience in a customer-facing role, preferably in the technology or hospitality industry
- Ability to work independently and collaboratively in a fast-paced environment with a focus on delivering results
- Resourceful and capable of learning fast and independently
- Open to flexible working arrangements (e.g. Holidays and Weekends)
- Good command of spoken and written English and Mandarin/Cantonese
- Past experience in CRM software (e.g. salesforce, freshdesk, zoho) and google workspace
Skills Required
- Fresh graduates are welcome to apply
- Excellent communication skills
- Ability to listen and empathize with customers
- Experience in a customer-facing role (preferably technology or hospitality)
- Ability to work independently and collaboratively in a fast-paced environment with focus on results
- Resourceful and capable of learning quickly and independently
- Open to flexible working arrangements (holidays and weekends)
- Good command of spoken and written English and Mandarin/Cantonese
- Past experience with CRM software (e.g., Salesforce, Freshdesk, Zoho) and Google Workspace
What We Do
FunNow was founded in 2015 and is one of the brands under the FUNNOW Group. It is also the leading lifestyle booking platform for the mass premium market in Greater Southeast Asia, serving areas including Hong Kong, Malaysia, Thailand, Japan, and Taiwan. FunNow provides entertainment bookings such as restaurants, bars, massage spas, accommodations, luxury camping, escape rooms, handicraft workshops, and family activities catering to the needs of urban residents. FUNNOW Group is the leading lifestyle booking platform group in Greater Southeast Asia, operating in seven countries: Singapore, Hong Kong, Malaysia, Thailand, Philippines, Japan, and Taiwan. Its four brands are FunNow, Eatigo, Niceday, and TABLEAPP. By adhering to digital transformation (DX) and yield management with AI, we are revolutionizing the retail industry and remain committed to our vision of making people happy! FUNNOW Group is a multinational organization with offices in seven countries and 300 employees. We are always looking for talented individuals with a growth mindset who are self-motivated and eager to succeed in the Internet industry. If you are passionate about changing how people enjoy life and spreading more fun worldwide, we would love to have you on our team. Join us now, and let's make a difference together!
