Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Aperçu de l’entreprise

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

Department OverviewAt Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by Solving for Safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.
Job Description

The Customer & Digital Experience team is instrumental in shaping and delivering world-class experiences to progress our vision of being the easiest company to do business with in our industry. We are looking for an experienced UX Design Lead to drive our customer experience research and design efforts. In this role, you will partner with product managers & delivery teams to continuously improve the performance of our digital platforms.

To be successful in this position, you must develop a strong understanding of our customers’ journey, work relentlessly across the organization to champion and improve customer experience, and help create a rich and connected digital ecosystem. You will develop concepts and information architecture from research projects and deliver high-fidelity prototypes to accelerate implementation efforts.

Responsibilities include: 

• User Research - conduct research activities, such as user interviews, usability testing, and competitive analysis, to gather insights about user needs, behaviors, and preferences.

• Information Architecture - define the structure and organization of information within a platform or service, including navigation schemes, categorisation, and labeling systems. 

• Visual design - create wireframes & high-fidelity prototypes to demonstrate best in class user experience including interaction flows and information design

• Design system - maintain and evolve our design system to ensure a cohesive experience across our many platforms

• Solution development - work collaboratively with developers to plan and support the development of new experiences

• UX performance tracking - work with our data team to develop business KPIs and measure UX performance

Who you Are: 

• 5+ years of experience in UX Design or similar roles, taking progressively more responsibility for design and user experience initiatives

• Understanding of front-end technologies

• Experience with Salesforce and Salesforce Experience Cloud an asset

• Strong portfolio of design projects that includes work with web/mobile applications.

• Proficient in design software (e.g., Figma, UXPin, Balsamiq) and familiarity with HTML, CSS, JavaScript.

• Excellent communication and teamwork skills

• Track record of bringing new concepts and ideas to market

• Ability to prioritize and manage multiple milestones and projects efficiently.

Key performance metrics for this role

• Customer research insights delivered

• CSAT on digital applications

• Adoption of digital tools

• Flow time for critical customer self-service processes

This position is a remote position and candidates can be located anywhere in Canada.

Salary Range: $115,000 - $130,000 CAD per year.

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Basic Requirements

• College degree required

• 5 years of experience in UX Design or similar roles

• Proficient (at least 2 years of experience) with design softwares (e.g., Figma, UXPin, Balsamiq)

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à [email protected].