Customer Experience Coordinator
Every employee with Ed Hicks Automotive is absolutely critical to its success. Ed Hicks NISSAN, part of Hicks Automotive Group, has been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
- Medical, Dental, & Vision Insurance
- Life Insurance
- 401k
- Paid Training - Sales & Service
- Paid Time Off
- Paid Vacation
- Paid Holidays
- Employee Discounts on products & services
- Saturday Lunches
Responsibilities
- Answer customer calls and establish follows-up with service appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Follow up with customers that have not returned for scheduled maintenance
- Reschedule missed or canceled appointments
- Send appointment reminders and confirmations
- Follow up after appointments to ensure customer satisfaction
- Maintain friendly and professional communication with every customer
Qualifications
- At least one previous role based in strong customer service experience
- Automotive experience a plus
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen
Skills Required
- Previous role with strong customer service experience
- Automotive experience
- Team player attitude
- Prompt and courteous demeanor
- Enthusiastic personality
- Strong computer skills
- Willingness to complete a pre-employment background check and drug screen
What We Do
Ed Hicks Nissan is a premier automotive dealership located in Corpus Christi, Texas. They specialize in the sale of new and pre-owned Nissan vehicles, offering a comprehensive lineup including the Altima, Rogue, and Pathfinder. Beyond sales, they provide professional maintenance and repair services, auto financing, and lease options, emphasizing a commitment to community enrichment and customer reliability in the Coastal Bend.
