- Manage and respond to customer inquiries via phone, email, and in-person with professionalism and efficiency.
- Coordinate appointments, schedules, and follow-ups to ensure timely service delivery.
- Maintain accurate customer records, filing, and update databases as required.
- Collaborate with sales, service, and support teams to create a cohesive customer experience.
- Must be able to lift up to 10 lbs.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with Microsoft Office and basic computer skills.
- Previous customer service or coordinator experience preferred.
- Reliable, detail-oriented, and a team player.
- Competitive hourly wage of $15.00 - $17.00 paid bi-weekly.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan.
- Paid time off and holiday benefits.
- Supportive team atmosphere and potential for growth.
Berglund of Bedford is part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia, dedicated to providing exceptional vehicles and service to our valued customers.
Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Skills Required
- High school diploma or equivalent
- Additional education or certification in customer service
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with Microsoft Office and basic computer skills
- Previous customer service or coordinator experience
- Reliable, detail-oriented, and able to work as part of a team
- Ability to lift up to 10 pounds
What We Do
Berglund Automotive Group is a family-owned automotive dealership group with deep roots in Southwest Virginia. Representing over 20 brands across 10 locations, it is one of the largest and most successful dealership groups in Virginia, focusing on satisfying customer needs through a wide selection of new and used vehicles, parts, and professional service.
