At Maersk, we are transforming logistics to deliver seamless, reliable, and customer-centric supply chains.
From our Aarhus office, you’ll join the NCE Regional Control Tower supporting a global customer across Northern and Continental Europe. You’ll play a key role in driving operational performance and customer experience, with a particular focus on Ocean Freight FCL/LCL.
You will act as a Regional Ocean SME, combining operational expertise, performance management, and continuous improvement to strengthen execution across the region.
Key responsibilities
As a Customer Experience Consultant, you will:
- Act as Regional Ocean SME for FCL and LCL
- Monitor KPIs and operational performance, identifying risks and performance gaps
- Drive root-cause analysis and corrective actions
- Support consistent execution and adherence to IOPs and global standards
- Collaborate across Regional and Global Control Towers, operational teams, product stakeholders, and the customer
- Use data and insights to drive continuous improvement and operational reliability
- Share Ocean expertise and best practices across the region
We are looking for
You are structured, proactive, and customer-focused, with strong knowledge of Ocean Freight operations and the ability to work across functions, countries, and stakeholders.
Furthermore, you:
- Have solid experience within FCL and/or LCL operations
- Have experience within logistics, supply chain, or customer experience
- Have strong communication and stakeholder management skills
- Are comfortable working with KPIs, root-cause analysis, and corrective actions
- Bring a solution-oriented and continuous improvement mindset
- Experience with Lean and structured problem solving is an advantage
- Are fluent in English, both written and spoken
We look forward to your application!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Solid experience in FCL and/or LCL ocean freight operations
- Experience in logistics, supply chain, or customer experience
- Strong communication and stakeholder management skills
- Experience working with KPIs, root-cause analysis, and corrective actions
- Fluent English, written and spoken
- Lean and structured problem-solving experience
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
