Job Summary
The Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed team. This team also happens to clean cars!
If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:
— Sales! (explaining the value of "unlimited passes" to customers at the paystations)
— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
— Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)
Most Customer Experience Champions become all-stars in all 3 roles!
This full-time position is located at the Parkside Harper Auto Wash, paying $14 per hour plus tips!
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Short & Long Term Disability
- Employer Paid Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Opportunities for Advancement
- Healthy Work/Life Balance
RequirementsCustomer Service & Professionalism
- Provide friendly and enthusiastic customer service at all times.
- Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
- Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
- Assist customers by explaining procedures and answering questions professionally.
- Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
- Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
- Confirm that customers place their vehicle in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Conduct a brief high-pressure spray on before vehicles enter the wash.
- Work efficiently as part of a team-based cleaning process.
- Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
- Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.
- Assist with regular cleaning and maintenance of equipment and the work environment.
- Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
- Lift at least 20 lbs as needed for job duties.
- Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
- Work in all weather conditions (heat, cold, etc.).
Eligibility Requirements
- Driver's License
- Pass drug screening as required by company policy
Skills Required
- Driver's License
- Pass drug screening as required by company policy
- Provide friendly and enthusiastic customer service and act as the face of the company
- Clear communication and ability to guide customers using eye contact and hand gestures
- Vehicle handling and safety skills including visual inspections, confirming Neutral, and guiding into the wash tunnel
- Ability to perform interior cleaning tasks (window cleaning, dashboard wiping, vacuuming, tire shine)
- Ability to lift at least 20 lbs
- Ability to stand for long periods and work efficiently in all weather conditions
What We Do
Harper Auto Wash provides a luxury, personalized car wash experience in Knoxville and Alcoa, Tennessee. The company aims to redefine the traditional car wash model by offering high-quality services, including exterior washes and an exclusive 'Interior Reboot' for vehicle cabins, ensuring a premium experience for both the car and the driver.
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