Customer Experience Associate

Hey, I’m Mayank, Co‑Founder & CPO at Flent. I look after everything that defines how people live with us – from furniture and aesthetics to delivering a consistent, high‑quality experience.

For me, customer experience is about one thing : consistency. It’s built by making the right promises and delivering on them - not once, but every single day. And it only works well when everyone is involved : the customer who lives in the space, the landlord who owns it, and the company that makes it all happen.

Honestly, anyone can rent out rooms or furnish houses, there’s nothing remarkable about that. What sets us apart is the care we put into every step, making sure our tenants feel understood and supported.

Experience can seem subjective and hard to measure, but that’s the part I love. Breaking it down into what truly matters, finding ways to track it, and turning it into something we can keep improving every day will define how we evolve.

If Flent is the body, customer experience is its soul.

How our customers are treated during their stay defines not just their journey with us, it shapes a meaningful part of their lives. In a market where renting has become a low-trust, transaction-led experience, we’re building an experience-led way of living.

This role isn’t just about making our customers happy. It’s about setting guardrails, building policies and processes that work for everyone, and owning responsibility when challenges arise. From the day someone moves in to the day they leave, you’ll ensure their trust in us only grows stronger.

If you believe that great experiences are deliberate, not accidental - this role is for you.

• Own the customer journey
  From the moment they move in, they’re in your hands. You’re their go‑to person for answers, support, and making life easier — you define what “the Flent experience” feels like.

• Set the rules of the game
  Renting can get messy, especially in shared spaces. You’ll create fair policies that align customers, landlords, and Flent on what’s right, what’s wrong, and who’s responsible.

• Keep them happy (and staying)
  People stick around when they feel at home. You’ll make sure they do — and if they leave, it’s never because we dropped the ball.

• Be the bridge
  Customers, Landlords, Flent — you build accountability radially in all directions. If something breaks, leaks, or needs attention, you make sure the right people know and act fast.

• Design and run smooth onboarding and offboarding journeys.

• Handle costs, deductions, and collections with transparency and fairness.

• Check-in on homes, run SOPs, and make sure nothing slips through the cracks.

• Handle edge cases with sound judgment and clear decisions.

• Solve problems like a pro - you’ll dig in, resolve fast, and plug the gaps.

• Update internal docs, trackers, and share insights that drive smarter decisions.

• Connect the dots – Bridge customers, landlords, and teams to keep things moving.

• Has 2–4 years of experience in Operations, Customer Success, or similar roles.

• Is hands‑on, action‑oriented and doesn’t wait around to solve problems.

• Is comfortable to get on‑ground to check homes and coordinate with vendors.

• Can handle edge cases and make the right calls fast.

• Can pick up tools, systems, and processes with ease.

• Values good documentation and accountability.

• Previous experience in hospitality industry is preferred, but not mandatory

Educational background doesn’t matter to us. What does is your attitude, your ability to take ownership, and your willingness to do what it takes to make landlords feel taken care of.

Apply now if you feel you are ready for your next challenge!