What You'll Do:
- Represent the Ollie brand voice to our current and prospective customers.
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
- Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
- Accurately track and monitor customer feedback and interactions.
- Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!
Who You Are:
- Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.
- Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.
- Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules.
- Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you.
- Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.
Bonus Points If:
- You have a bachelor’s Degree from an accredited four-year college or university.
- You have experience in customer-centric roles (retail, food service, etc.).
- You have experience with pets or health-foods preferred.
- You have experience with Gladly or a similar platform a plus.
- You are interested in working in a pet-friendly, fast-moving environment.
What You'll Get:
- Competitive hourly salary.
- Sponsored 401k program with employer match up to 4%.
- Comprehensive health coverage including medical, dental and vision.
- Paid parental leave.
- 1-week paw-ternity leave for new dog parents.
- Ollie subscription for one dog.
- Inspiring pack members!
What We Do
At Ollie, we love dogs and the people who love them. It’s this passion that defines Ollie as an innovative pet wellness brand. Our goal is simple: to provide a healthier, easier way to care for our dogs and in turn help them live as long as canine-ly possible.
We see every dog as an individual and learn all we can about them in service of their health, happiness, and longevity. We are determined to make healthy, all-natural food more accessible so that every dog can receive the nutrition and care they deserve.
Ollie is backed by top-tier venture capital firms that have also invested in companies like Mirror, Dandy, Package Free, Prose and Glossier. We've also been covered by Forbes, People Magazine, Insider, Refinery29, The Skimm and many other news outlets.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
Why Work With Us
Ollie is well positioned to become a truly material, and impactful pet brand. We consider flexibility and autonomy to be fundamental pillars of our culture, without the sacrifice of community and camaraderie. Our hope is that our team can work and live where they feel personally and professionally fulfilled.
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