MEISON is a collection of high-end and luxury women’s apparel brands including Jones New York, Misook, Ming Wang, and Kasper. We focus on elevated, timeless workwear and fashions that are easy to mix-and-match and designed to help build an effortless and reusable wardrobe. Our brands are found online, through specialty boutiques, and in stores with our various retail partners such as Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale’s and Dillard’s.
Position Summary
As a Customer Experience Associate, you will be the frontline ambassador for MEISON's direct-to-consumer (DTC) channels. Your primary responsibility is to ensure a seamless, personalized, and delightful customer journey across all touchpoints. Collaborating closely with cross-functional teams, you will address customer inquiries, manage support systems, and contribute to strategies that enhance customer satisfaction and loyalty.
Benefits
- 100% Employer-covered Medical, Dental & Vision insurance
- 401(k) plan
- Paid Time Off (PTO)
- 10 Paid Holidays
Key Responsibilities
- Customer Support & Engagement
- Respond promptly and empathetically to customer inquiries via email, chat, and phone.
- Resolve product or service issues by clarifying customer complaints, determining the cause, and selecting the best solution.
- Maintain a high level of professionalism and patience with customers at all times.
- Respond promptly and empathetically to customer inquiries via email, chat, and phone.
- Operational Excellence
- Utilize help desk software to track, route, and redirect problems to correct resources.
- Monitor customer interactions to ensure adherence to company policies and procedures.
- Collaborate with the Customer Experience Manager to identify trends and areas for improvement.
- Utilize help desk software to track, route, and redirect problems to correct resources.
- CRM & Data Management
- Update and maintain customer records in the CRM system.
- Assist in analyzing customer feedback and data to inform service improvements.
- Participate in the development and implementation of customer retention strategies.
- Update and maintain customer records in the CRM system.
- Cross-Functional Collaboration
- Work with marketing, sales, and product teams to relay customer feedback and insights.
- Support initiatives aimed at enhancing the overall customer experience.
- Work with marketing, sales, and product teams to relay customer feedback and insights.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- 3–5 years of experience in customer service or customer experience, preferably in a DTC or e-commerce environment.
- Proficiency with CRM systems; experience with NetSuite and Shopify is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
More about Meison
We are a family owned and operated company, and our core values help shape our company culture. These core values are the foundation that we use to build our team, collaborate with each other, and how we approach our work. We are committed to understanding our customers, solving problems by finding and applying solutions, speaking up when we need help all while valuing our time, money and resources.
As we continue to grow and bring new brands into our portfolio, we strive to become one of the preeminent providers of women's high-end luxury apparel in the US. Our goal through all of our efforts is to create a welcoming, inspiring environment that makes it easy for our customers to build a quality wardrobe that works for their style and their lives. They should not have to worry about what to wear or buy next — we do the thinking for them through our passionate understanding of their wants and needs when it comes to getting dressed. Not only do our collections delight the imagination, they also teach our customers how to dress, offering value beyond the aesthetic of a well-designed wardrobe.
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What We Do
Meison is a prestigious powerhouse, specializing in manufacturing, distribution, and marketing expertise. We possess the capabilities and resources necessary to empower our expanding portfolio of brands to flourish within the U.S. market. Most known for crafting timeless and investment-worthy knitwear, our family-owned company takes great pride in our ability to cater to an underserved market by offering luxurious, high-quality apparel that simplifies and elevates the lives of modern, accomplished women. Our distinguished brands include Ming Wang, Misook, and select Private Label collections.
In a fast-paced world dominated by fast fashion, we stand apart by prioritizing craftsmanship and delivering exceptional garments that exude sophistication. Our products can be found in prestigious retail channels across the United States, including our online platforms, high-end boutiques, and renowned department stores such as Neiman Marcus, Saks, Bloomingdale’s, Dillard’s, Nordstrom, and Von Maur.
Throughout all our brands, we remain steadfast in creating distinctive luxury apparel of unmatched quality and effortless care that seamlessly integrates into a woman's long-term wardrobe. Fashion should transcend trends, emphasizing enduring style and uncompromising quality. Our commitment to excellence and our dedication to empowering women through fashion continue to drive us forward, establishing us as a trusted and sought-after partner in the industry.
Our broad range of distribution channels includes direct to consumer, highly regarded specialty boutiques, and leading department stores, including Neiman Marcus, Saks, Bloomingdale's, Dillard's, Nordstrom, and Von Maur.
