The Role
Provide technical and product support through phone, email, chat, and WhatsApp. Manage customer queries and escalations, coordinate with internal teams to resolve issues, improve processes and resolution times, and support audits and internal control initiatives.
Summary Generated by Built In
We are looking for an enthusiastic Customer Support Specialist to join our team! The
ideal candidate for this position will need to be the best negotiator and have strong
query management skills. They will have to provide continuous support to handle any
queries and escalations with regards to the product and service provided by the
company and provide timely resolution.
What You’ll Do
- Handle inbound queries from customers and provide technical and product
support via multiple channels (phone, email, chat, Whatsapp)
- Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered.
- Continually collaborate with multiple departments to understand and develop
product knowledge.
- Ownership to improve processes by analysing escalated cases and working
cross-functionally to reduce resolution time and improve the customer
experience.
- Support in various ad-hoc audits and other internal control initiatives on an
ongoing basis.
- Be a great culture fit - have the start-up energy and be ready to be always on
the move.
Requirements
What You’ll Need
- 1-3 years of experience in Customer Support, Customer interaction, Negotiation
- Experience in the field of Interior Design / Insurance/ Healthcare/E-Commerce is an added
advantage.
- Hand-on experience in handling customers
• Exceptional verbal & written communication skills
Benefits
What You’ll Get
- Open Door Policy
- Work in a pleasant environment with little hierarchy
- Dynamic working environment in a growing firm
- Strong support from peers
Skills Required
- 1-3 years of experience in customer support, customer interaction, or negotiation
- Hands-on experience handling customers
- Exceptional verbal and written communication skills
- Experience in interior design, insurance, healthcare, or e-commerce
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The Company
What We Do
Magicdecor is an India-based home décor brand and online retailer founded in 2020. It specializes in bespoke, customized wallpapers and murals, along with blinds, canvas prints, and wallpaper rolls. Customers can personalize designs or upload their own images, while the company provides design assistance and installation in major metropolitan areas. Its mission is to transform living spaces through creativity, craftsmanship, sustainability, and technology-driven production.
