Customer Experience Associate - Unlimited Biking Hilton Head Island, SC

Posted One Month Ago
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Hilton Head Island, SC, USA
In-Office
Entry level
Sports • Transportation • Travel
The Role
Welcome and check in guests, recommend bikes and experiences, upsell tours and add-ons, prepare bikes for customers, maintain an organized store, and support the team during high-volume periods. The role is active, customer-facing, and requires weekend availability, with flexible scheduling and opportunities for leadership growth.
Summary Generated by Built In
About the Role

You’ll be the face of Unlimited Biking — helping guests have an amazing experience from the moment they walk in to the moment they ride out.

This is a fast-paced, high-energy role combining customer interaction, light operations, and teamwork. If you like being around people, staying active, and working in a fun environment — this is for you.

What You’ll Do
  • Welcome and check in guests quickly and professionally
  • Help customers choose the right bikes and experiences
  • Upsell tours and add-ons (and earn more doing it)
  • Set up bikes and make sure everything is ready to ride
  • Keep the store organized, clean, and running smoothly
  • Work closely with your team to handle high customer volume
Why This Job Is Different
  • You’re not stuck behind a desk — you’re part of the experience
  • Fast-paced days go by quickly
  • Great team environment (no dead energy)
  • Opportunity to grow into leadership roles
  • Work in one of the most fun tourism environments
Who You Are
  • Outgoing, positive, and comfortable talking to people
  • Quick on your feet and able to multitask
  • Reliable and team-oriented
  • Enjoy being active (this is not a sit-down job)
  • Customer service or sales experience is a plus
Schedule
  • Flexible scheduling available
  • Must be available weekends
  • More hours available during peak season

Skills Required

  • Must be available to work weekends
  • Outgoing, positive, and comfortable talking to people
  • Able to multitask in a fast-paced environment
  • Reliable and team-oriented
  • Enjoys being active and working on their feet
  • Customer service or sales experience
Am I A Good Fit?
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The Company
HQ: New York, NY
125 Employees
Year Founded: 2010

What We Do

Unlimited Biking is a bike rental, guided-tour, and city-experience company serving major U.S. destinations, including New York, San Francisco, Washington, D.C., Santa Monica, San Diego, and Miami. Its mission is to help customers create meaningful, memorable experiences while exploring cities by bicycle. The company offers bike rentals, tours, event bookings, fleet support, and customer-facing services through locations across the United States.

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