At CSE, we're all about creating a positive and personalized customer experience. We're seeking a skilled and enthusiastic remote Customer Experience Associate to join our team part-time and deliver exceptional service to our CSE Squad. This position requires availability to work at least 15 hours per week. The schedule will include at least 5 hours each on Mondays, Wednesdays, and over the weekend, and may require some holidays.
Key Responsibilities:
- Provide customers with personalized, accurate, timely, and empathetic support via social media, email, and live chat (no phone calls)
- Go above and beyond to ensure customer satisfaction and promote loyalty, while maintaining a positive, professional, and friendly attitude at all times
- Collaborate with your team to resolve complex customer issues
- Maintain accurate and detailed documentation of customer interactions
- Stay up-to-date on our products, policies, and procedures to provide the best possible service
- Meet or exceed performance metrics, including response time, customer satisfaction, and first contact resolution rates
Qualifications:
- 2+ years experience in a customer service role
- Exceptional written and verbal communication skills
- Extensive knowledge of and experience with Clean Simple Eats products, Challenge, mobile app, and brand is strongly preferred
- Ability to multitask, prioritize, and manage time effectively
- Strong problem-solving skills and attention to detail
- Experience with Gorgias or comparable customer service software is preferred but not required
- Experience with Shopify is preferred but not required
Salary: $18-20 per hour
Location: Remote, Utah preferred
Benefits:
- Paid time off
- 401(k) + Company match
- Free product allowance
If being in the business of changing lives makes you jump out of bed in the morning, and your qualifications and availability match our requirements, please give us an idea of your CSE knowledge and problem-solving skills by completing the questions below.
Similar Jobs
What We Do
We created Clean Simple Eats to help others find that same inner confidence we have found in ourselves by living a healthy lifestyle. Our goal in creating these meal plans is to help you build healthy habits that will last a lifetime. We are ALL about making your diet a sustainable one that’s enjoyable, satisfying and fun. One that doesn’t seem like a diet at all. Which is why we’ve put a healthy spin on all those delicious, comfort food recipes we all know and love. We’ve used our expertise as nutrition specialists and fitness enthusiasts to balance each recipe with just the right amount of protein, fat and carbs to keep your body fueled and satisfied while still burning unwanted fat. We have four kids of our own and are super passionate about teaching them healthy habits while they are young. These meal plans have been proven to please the pickiest of eaters, bringing families back to the dinner table. We want to encourage you to use these meal plans with your families and teach them that eating healthy can be fun and delicious! We’re here to prove clean eating can be simple and satisfying! This meal plan is not a restrictive, quick fix plan. It is a tool you can use to improve your health for the rest of your life while getting great results! We hope these meal plans find a permanent place in your home like they have in ours. Thanks for being here and letting us be a small part of your journey to better health!
