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Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
About the role
Customer Excellence Intern will work closely with our Customer Care Team in providing the best service to serve our patients. The candidate will use SAP on daily basis to perform different tasks to fulfill orders and queries from our stakeholders. Customer Excellence Intern’s role is a vital part of our international collaboration.
Your Responsibilities Will Be
- Handling customer orders process with possible input into SAP and/or resolution of issues related within the working day.
- Monitoring the goods delivery process to the customer and all possible issues.
- Management of all the issue related to the open orders - Backorders, Blocks and Customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customers Support and assistance to the sales Team to ensure full satisfaction of all external and internal requests.
- Complaints management.
- Support to the Team Supervisor and colleagues with Report and Analysis.
What We Are Looking For In You
- Current bachelor’s or master’s student (2025/2026) in Business, Economics, Finance, Data Analytics, or related fields.
- Native Italian, B2+ in English
- Proficient in Excel, with SAP knowledge as a plus (SAP4HANA nice to have)
- Skilled in using advanced IT tools.
- Strong interpersonal skills to build relationships and handle complaints effectively.
- Detail-oriented and committed to accuracy.
- Able to work independently and collaboratively as part of a team.
- Thrives under pressure and adapts to new tasks with ease.
- Focused on customer satisfaction and process improvement.
What We Can Offer To You
- Paid 6-month internship experience (with possibility of renewal for further 6 months).
- Working in an international environment.
- Inspirational colleagues & culture.
- Possibility to make an impact.
- Fast Growing and innovative environment.
- A team-oriented company culture.
Start date: August/ September 2026
Location: onsite in our Milan, Italy offices
Requisition ID: 631130
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.
Skills Required
- Current bachelor's or master's student (2025/2026) in Business, Economics, Finance, Data Analytics, or related fields
- Native Italian
- English proficiency B2+
- Proficient in Excel
- SAP knowledge
- SAP4HANA knowledge
- Skilled in using advanced IT tools
- Strong interpersonal skills and ability to handle complaints effectively
- Detail-oriented and committed to accuracy
- Able to work independently and collaboratively
- Ability to thrive under pressure and adapt to new tasks
- Focus on customer satisfaction and process improvement
Boston Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Boston Scientific and has not been reviewed or approved by Boston Scientific.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, spanning medical, dental, vision, life, and disability insurance alongside mental health resources. Family planning support and broader care navigation offerings further strengthen the health-related value of the package.
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Retirement Support — Retirement benefits stand out through a 401(k) match described as best-in-class and supported by profit sharing and an employee stock purchase plan. High participation in retirement programs is also highlighted as part of the overall financial benefits footprint.
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Leave & Time Off Breadth — Time off is described as generous, with reports of 20+ vacation days and up to four weeks in some roles, plus paid holidays and sick leave. Longer-term options such as extended unpaid family leave and a personal enrichment sabbatical expand flexibility beyond standard PTO.
Boston Scientific Insights
What We Do
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 40 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of health care. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. For more information, visit www.bostonscientific.com and connect with us on X, Instagram, and Facebook. At Boston Scientific, you will find purpose, a place to grow and opportunities to cultivate your passions. To search and apply for open positions, visit https://bostonscientific.eightfold.ai/careers. You may also review our social media guidelines at http://www.bostonscientific.com/social.
