Customer Enrollment Specialist - Warm Leads (No Cold Calling)

Posted Yesterday
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Dallas, TX, USA
In-Office
46K-100K Annually
Junior
Software
The Role
Handle inbound warm leads by phone: confirm service selections, verify move-in timelines and home compatibility, recommend upgrades, finalize orders, document accurately in CRM, and hand off to processing. Fast-paced, high-call-volume, performance-driven, full-time in-office role.
Summary Generated by Built In
Customer Enrollment Specialist — Warm Leads (No Cold Calling)

$70K+ OTE | $46,000 Base + Uncapped Commission

Warm leads. No cold calling. Customers already want to buy.

Customers use our partner app to request home services like electricity, internet, TV, and security. They’ve already chosen what they want — your job is to confirm the details and finalize the setup. Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple.

Most specialists are on pace for $70K+ annually within 1–2 months. Top performers earn $100K+ in this role.

If you like staying busy and helping customers complete decisions they’ve already started, keep reading.

What a typical day looks like:

  • Phone calls with customers who have already submitted service requests through our partner app
  • Confirm their setup details and move-in timeline
  • Make sure the services they selected fit their home and needs
  • Recommend upgrades when they genuinely improve the customer’s setup
  • Finalize the order and pass it to our processing team
  • Keep clean documentation in our CRM

This is a fast-paced, high activity role with steady daily call volume.

What this Role is NOT

  • Not cold calling
  • Not aggressive, high-pressure sales
  • Not commission-only

These are warm customers who already intend to buy. Your job is to guide, confirm, and complete the order.

What Success Looks Like

  • Fast follow-up with customer requests
  • Accurate order confirmations
  • Clean documentation in the CRM
  • Helping customers complete their purchase smoothly

Common backgrounds include:

Customer service or Call center • Retail or hospitality • Appointment setting • Inside sales support • Entry-level sales

Work Environment

Full-time, in-office role in Dallas, TX. 

  • Monday - Friday schedule (with some alternate options available)
  • Comfortable office call center environment
  • Supportive managers and clear expectations
  • Structured onboarding and training
  • Team-oriented, high-energy environment

About Us

MyUtilities is an established company rapidly expanding our Dallas team. We’re a home services concierge business that partners with major referral platforms to help customers set up essential services during their move.


Requirements
  • Previous sales experience not required
  • 1–2+ years of customer-facing or sales experience preferred
  • Comfortable handling high daily call volume and completing tasks quickly
  • Strong verbal communication skills
  • Ability to build rapport quickly over the phone
  • Organized and detail-oriented
  • Comfortable working in a performance-driven environment
  • Basic computer proficiency
  • Ability to rapidly toggle between a multi-line phone system, CRM software, and map/calendar tools.
  • Reliable and consistent work habits
  • Ability to work full-time, in-office in Dallas, TX

Benefits
  • $46,000 base salary
  • Uncapped sales commissions
  • Typical earnings: $70,000+ annual pay within first few months
  • Top performers earn significantly more ($85,000 - $100,000+)
  • Paid training from day one
  • Paid time off and paid holidays
  • Medical, dental, and vision insurance
  • 401(k)

Skills Required

  • 1-2+ years of customer-facing or sales experience
  • Comfortable handling high daily call volume and completing tasks quickly
  • Strong verbal communication skills
  • Ability to build rapport quickly over the phone
  • Organized and detail-oriented
  • Comfortable working in a performance-driven environment
  • Basic computer proficiency
  • Ability to rapidly toggle between a multi-line phone system, CRM software, and map/calendar tools
  • Reliable and consistent work habits
  • Ability to work full-time, in-office in Dallas, TX
Am I A Good Fit?
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The Company
HQ: Dallas, Texas
33 Employees

What We Do

We simplify homeownership. My Utilities provides the complimentary service of researching and connecting utilities in an effort to save people time and money in the process of moving. We research each user's address and discover the utility service providers available to them. We inform the user of their options and the best deals on internet, water, gas, cable tv, electricity and home security and then the user chooses which providers best fit their needs. Once the user chooses their provider we then make the connection for them so they don't have to. The whole process takes the user only about 5 minutes. We are committed to customer satisfaction and bridging the information gap surrounding the complexity of service provider pricing and contracts.

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