SUMMARY:
The Entry Level Customer Enrollment Coordinator is responsible for the accurate and professional exchange of information on daily business sales activities between customers and our clients. The Entry Level Customer Enrollment Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.
ENTRY LEVEL CUSTOMER ENROLLMENT COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES:
Includes the following. Other duties may be assigned:
- Acts as the main liaison between the customer and production facilities.
- Interfaces with the customer via phone, email, etc., and will visit customers with sales reps as required.
- Tracks and expedites all aspects of sales orders for assigned customers.
- Completes required reports (e.g. – status reports, forms, etc.) for the customer.
- Control and determine materials, time, and process of production runs based on the Customer’s forecast.
- Acts as the main liaison between the customer and production facilities.
- Expedites the accurate flow of information within production facilities.
- Prepares internal reports as required.
- Processes complaints and other documentation as required.
EDUCATION AND/OR EXPERIENCE:
- Bachelor degree or equivalent from four-year college or technical school; or Associates degree with 2 years of related experience and/or training; or equivalent combination of education and experience is preferred.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of Microsoft Office required. SAP experience helpful, but not necessary.
- Must be able to work longer than normal hours from time to time, plus be available to travel overnight on customer visits.
What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
