Customer Engineer (Multiple Positions), Narvar, Inc., San Mateo, CA Responsibilities: Complete technical implementation for well-established enterprise retailers and direct-to-consumer brands; Provide consultative guidance to customers to ensure successful integration with and long-term success using Narvar’s products; Document implementation artifacts including business and data flow diagrams, mapping and business rule specifications, user acceptance test plans, etc.; Build and validate solutions via Narvar tooling and frontend technologies including APIs, JSON, HTML, CSS, and JavaScript; Partner cross-functionally with internal and external technical and business stakeholders; and Write documentation, recommend process enhancements, and build internal tools that enable the team to more efficiently complete implementation for our customers. Telecommuting permitted.
Requirements: Bachelor’s Degree in Computer Science or a related field of study and 3 years’ experience developing in web technologies including APIs, HTML, CSS and JavaScript; 2 years’ experience working in a customer-facing technical role for a SaaS organization; 1 year experience with data integration and iPaaS platforms (Celigo, Workato, etc.); and 1 year experience with one or more e-commerce platforms for order, inventory, warehouse, or transportation systems, supply chain, or logistics. Must successfully complete competency-based interview. Telecommuting permitted. Expected salary range is $120,000-$175,000/year. To apply, send resume to [email protected]
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What We Do
We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!
From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Yeti, Home Depot, Sephora, Neiman Marcus, Sonos, and 800+ other brands. With a distributed workforce in the San Francisco Bay Area and across North America, Europe, India and around the world, we touch over 125 million consumers worldwide each year across 7 billion interactions, 38 countries, and 55 languages.
Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.
