Senior Software Engineer - Platform Reliability

| Remote
Employer Provided Salary: $130,000-$175,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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The Role

As a Software Engineer - Platform Reliability at Striveworks, you will play a crucial role in supporting our customers and their experience using the Chariot platform in complex, air-gapped and cloud computing environments for mission-critical National Security systems. As a member of the Customer Experience team, you’ll assist in the planning and technical delivery of installations and upgrades, and you’ll be there to support users when they have questions or run into problems using our platform. The customer’s experience–for both the platform’s users and the economic sponsors–will always be top-of-mind with every interaction. How you do your work will be as important as what you do to support our customers, and an attention to detail for developing best practices, smooth hand-offs, clear planning and communications will be paramount. 

You are right for this challenge if you value and possess technical expertise and you enjoy working with customers as much as you enjoy performing the work itself.

Day-to-day Responsibilities:

  • Oversight for the automation of infrastructure-as-code for standing up virtual machines and custom Kubernetes clusters in AWS, Azure, GCP, on-premises, or hybrid cloud environments
  • Triaging bugs reported by platform users and writing code to fix those issues in the code base 
  • Working with platform developers to define requirements and build solutions for customer use cases of the platform
  • Software deployments to on-prem unclassified, CUI, Secret, and Top Secret networks
  • Participate in on-call rotations and incident response to swiftly address and resolve critical system issues.

What you’ll own and do:

  • Drive the continuous improvement of our support process and customer experience by identifying areas for improvement and implementing changes.
  • Collaborate with the CX team to develop and maintain best technical support processes and procedures.
  • Work directly with customers and customer-facing teams to ensure well-planned and timely delivery of installations and upgrades. 
  • Work directly with customers and Striveworks’ Core Dev and Product teams to ensure customer issues are well documented, well understood, and appropriately championed for resolution.
  • Collaborate with the CX team to build a robust support metrics framework and provide regular reports to management on support metrics performance.

The Software Engineer - Platform Reliability on the Customer Experience (CX) team, leads a small team of Site Reliability Engineers who are directly engaged with the customer, predominantly with their networking and platform management teams, to sustain the Chariot platform in air-gapped computing environments. You will have a direct contribution to the success of mission-critical systems within National Security and Commercial clients. You will be expected to wear multiple hats, step into vacuums where more work is needed, and will be given the breadth to explore new technologies. You will work side-by-side daily with software engineers, data scientists and end users of our products, learning from them so that functional decisions become second nature to you.

The anticipated base pay range for this position is $180,000–$240,000/year. Striveworks’ total compensation package includes a competitive base salary, annual performance-based equity grants, and a lucrative yearly cash bonus. 

This position offers a fully remote work environment, but requires a willingness to travel to customer sites up to 50% of the time. Preferred locations of residency for this role are in Southern Pines, NC or Tampa, FL. Alternatively, you can work hybrid/onsite at our office in northwest Austin, TX.

The Right Fit

We spend a lot of time during our hiring process talking about shared values. 

Why? We passionately believe that fostering an environment where people can self-actualize and pursue greatness is the best way to achieve our individual and collective goals. 

What does this mean for you? We want to provide you with the conditions to thrive in an environment where you can achieve your goals, where you know the team shares your goals, and where you make and accept decisions for the team with humility. At Striveworks, we want your say/do ratio to be 1 and to know that being part of a top-tier team means that there is no smartest person in the room. If that makes sense, we are already on the same page. 

What we're looking for:

  • Top Secret U.S. security clearance
  • 8+ years experience as a Software Engineer, Site Reliability Engineer, or DevOps Engineer
  • 2+ years relevant experience in:
    • Developing for and/or deploying microservices in Kubernetes
    • Programming in Python and Golang
    • Writing and deploying Helm Charts
    • Deploying a web-based application to a DoD/IC air-gapped network
    • Automation and infrastructure-as-code (e.g. Terraform, Ansible)
    • Deploying infrastructure in a cloud such as AWS, Azure, GCP, or OpenStack
  • Understanding of networking concepts, security best practices, and disaster recovery strategies.
  • Excellent communication and collaboration skills to work effectively in a cross-functional team environment; Strong problem-solving skills and the ability to troubleshoot complex technical issues.

The Wish List

We are very interested in candidates who possess the above qualifications, and we appreciate and consider the addition of:

  • Deploying, maintaining, or contributing to CNCF projects
  • Deploying, managing, and/or supporting enterprise information systems in a DoD environment
  • U.S. federal information system security policies, including Security Technical Implementation Guides (STIGs), NIST 800-171, NIST 800-53, CMMC, ICD 503
  • DevSecOps, CI/CD pipelines, or automated security scanning
  • Administration and deployment of GPU-enabled servers
  • Storage technologies, NAS/SAN tools
  • Directly leading engineering initiatives and/or teams
  • Experience deploying infrastructure to AWS C2S, or similar
  • Service mesh
  • Blue-green and Canary deployments
  • Multi-cloud 

The Benefits

  • Top-of-market salary and total compensation
  • Generous equity plan
  • Health/vision/dental insurance
  • Flexible PTO
  • Parental leave

Build, Deploy, and Maintain AI for an Unpredictable World

AI is driving a new Industrial Revolution. But most AI tools only work when the world looks the same tomorrow as it did yesterday. That's rarely the case.
Striveworks was formed to fix this problem. Our platform lets teams build AI models, deploy them into unpredictable environments, and watch them deliver trustworthy results—day after day. Our approach has transformed AI outcomes for organizations where failure is never an option. As a result, Striveworks was recognized as an exemplar in the National Security Commission on Artificial Intelligence Final Report. 

In 2023, Striveworks placed on the Deloitte Technology Fast 500 as one of the most rapidly growing technology companies in North America. In 2024, Striveworks was honored with a Built In Best Places to Work award—for the third year running.

Striveworks is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, belief, sex (including pregnancy and gender identity or expression), national origin, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Striveworks will not tolerate discrimination or harassment of any kind.

If you require assistance or a reasonable accommodation in the application process, please contact Operations at [email protected].

Striveworks is a participating employer in the E-Verify program.

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Technology we use

  • Engineering
  • Product
  • People Operations
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • FlyteLanguages
    • Next.jsLanguages
    • KubernetesLanguages
    • CI/CDLanguages
    • GitLanguages
    • DockerLanguages
    • ReactLibraries
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • PytorchFrameworks
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Google HangoutsCollaboration
    • SlackCollaboration

An Insider's view of Striveworks

What’s the vibe like in the office?

Striveworks' office environment is as productive and helpful of one that a software developer can ask for; ops is awesome at providing a variety of snacks/drinks. Context switching—exacerbated by many offices—can be highly disruptive to productivity; however, the office culture promoted at Strive allows me to get the heads down time my work needs.

Will

Senior Front-end Engineer

How do you collaborate with other teams in the company?

Collaboration at Strive is dynamic and productive because everyone feels a sense of ownership. It's a healthy combination of impromptu and coordinated, and it almost always involves people from multiple teams. As an example, the DS team happily explains ML papers to the company at lunch and SWEs gladly walk Data Scientists through Kubernetes tasks.

George

Data Scientist

How has your career grown since starting at the company?

The trust Striveworks placed in me since day one gave me the opportunity and autonomy to grow both my technical and business development skills. I've improved as a developer by working alongside experienced individuals on a variety of problems. I've grown my BD skills with interactions that allowed me to refine my communication of complex topics.

Eddy

VP, Sales Engineering

What makes someone successful on your team?

A successful team member exemplifies our values (trust, perseverance, ownership) and vision. They're fueled and fascinated by the nature of their work, and deeply align with its impact. They tackle challenges with intensity, execute with intention, and see opportunities as means for refinement and growth.

Tatianna

Business Operations Analyst

What are Striveworks Perks + Benefits

Striveworks Benefits Overview

So you made it this far and are up for the task... good, we've been waiting for you! Joining Striveworks now means you'll be a key player in our growth strategy. As a well-funded and operating startup, we've got competitive salaries, good benefits, the best snacks, a learning library, and weekly free lunches. But more importantly, we have a VSU structure that will allow you to capitalize on the value you bring to our company. Our founders have already taken a company to IPO once, so this is not your typical startup.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Quarterly engagement surveys
Hybrid work model
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Striveworks supports our employees' families in whatever forms they take. One way we live this is by providing insurance to domestic partners, including same-sex partners.
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Company sponsored family events
Vacation & Time Off Benefits
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within

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