At our core, we are driven by providing exceptional telecommunications services to customers. Representing established clients in the telecommunication industry, we have become indispensable in their mission to expand their footprint, opening several new branches across the area! By providing complete and ongoing training, we have found the key to elevating our Customer Engagement Specialists to reach their full potential.
Our Customer Engagement Specialists are tasked with supporting the team by engaging in all aspects of our business to drive sales and promote the latest technology directly to consumers. We believe the best way to motivate is to work alongside the team, showing them how it's done! As a Customer Engagement Specialist, you will work hands-on with customers using innovative, resourceful, and specialized sales strategies to build genuine relationships and generate revenue. We seek an individual well versed in the customer experience to solidify our clients' standing as the number one telecommunications provider in the industry!
Our Customer Engagement Specialist Duties:
- Represent our clients in a professional manner by directly engaging in one-on-one conversations with potential customers
- Ensure all sales plans and contractual commitments are achieved during the sales process
- Train and collaborate with other Customer Engagement Specialists maintaining up-to-date working knowledge of all client products and services
- Assist the sales team in generating quotes, proposals, contracts, and customer sale documentation
- Learn our training techniques by engaging in all leadership development courses
- Organize and maintain accurate records of client and sales team information, manage sales material, schedule meetings and track sales activities for the sales team
- Apply customer feedback to improve existing standard operating procedures in relation to customer engagement
Customer Engagement Specialist Requirements:
- Experience working in Account Management, Sales, Customer Service, Client Relations, or related industries
- Flexible schedule with the ability to work evenings and occasional weekends as needed
- Excel in a fast-paced environment with limited direction from supervisors
- Enthusiastic, upbeat, and professional demeanor when interacting with customers
- Confident in communication abilities to accurately convey information to customers
- Thrives in a team environment with an emphasis on collaboration
- Ability to commute and reliable transportation
Job Type: Full-time, Part-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: Remote
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What We Do
Telecom Networks is a Multilingual Contact Center, dedicated to high quality outsourcing services. We serve corporations, middle-sized and small companies that operate in the most diverse sectors providing them a wide range of services such as Customer Service, 24/7 Answering Services, Telemarketing, Data Entry, Lead Generation, Help Desk and Live Web Chat. From our contact centers located in Dominican Republic, Uruguay, Paraguay and with commercial offices in Miami, FL, Telecom Networks offers outsourcing services with multilingual operators (mostly in English, Spanish, Portuguese and French) for the demanding markets of the USA, Israel, Canada and Europe. You can visit our website www.telecomnetworks.net and send an email to: [email protected]
