Customer Engagement Manager

Why AIS?

When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.

• Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.

• Continuous Learning: Access to resources, training, and mentorship to support your professional growth.

• Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.

• Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.

 

What are we looking for?

At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.

 

Working@AIS
At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Associate Project Manager.

• Core Knowledge & Skills: Applies project management methodologies, tools, and best practices. Understands contract requirements, risk management, and client expectations.

• Work & Complexity: Manages assigned project tasks, monitors progress, and supports the execution of project plans. Identifies and responds to routine risks and issues.

• Quality & Independence: Delivers accurate and timely work, adheres to standards, and demonstrates growing independence in decision-making.

• Teamwork & Communication: Partners with delivery teams, communicates effectively with clients and stakeholders, and supports team collaboration.

• Consulting & Engagement: Advises on process improvements, supports client satisfaction, and contributes to continuous improvement initiatives.

As your initial project assignment, you will support the unique needs of our client as a Customer Engagement Manager. Project Summary

AIS is seeking a mission-focused professional to join our Customer Engagement Management (CEM) team. This role is essential for supporting the execution of high-visibility defense programs. You will be responsible for a variety of tasks, including assisting the government Director effectively align a Defense Department organization’s IT support with overarching business needs. CEMs act as the face of our IT office, working with customers to identify support opportunities, recommend business and IT solutions, and provide input to the service strategy process.

Key Responsibilities

• Act as a customer liaison with various IT service providers, helping customers navigate the intricacies of working with DoD support organizations.

• Perform daily rounds, walking through customer spaces to assist with any IT issues and identify potential business improvement solutions.

• Participate in customer meetings and conferences, as required.

• Monitor trouble tickets and follow-up IT services providers to ensure resolution, escalating to appropriate parties if needed.

• Perform desk-side training for mission applications, in conjunction with the Mission Application Support Team.

• Deliver support metrics to the team lead and program manager, for reporting to the government customer.

• Support the Project Management Team, providing routine customer check-ins during office moves and large-scale networking projects.

• Provide timely updates and ensure clear communication across all parties.

• Capture customer feedback to drive continuous improvement.

• Facilitate communication between technical and non-technical stakeholders.

Required For This Opportunity

• 2–5 years of experience in customer engagement, project coordination, program support, IT support or similar roles within the defense industry.

• Strong understanding of DoD environments and secure program operations.

• Excellent communication skills with the ability to interface professionally with government customers and internal teams.

• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft 365 platform tools (e.g., SharePoint, Teams, Power Platform).

Nice to Have Skills

• Experience supporting classified programs or working in SCIF environments.

• Experience with business analytics and requirements gathering.

• The ability to build strong, trust-based relationships with customers.

At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $88,000-$134,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process.

Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.