This is a remote position.
In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
- Connect with parents via calls and engage them in meaningful conversations
- Provide clear and accurate information about Enthuziastic’s programs and offerings
- Understand parent requirements and respond appropriately
- Maintain a professional and empathetic approach during all interactions
- Ensure timely follow-ups and consistent communication
- Maintain accurate records of calls and interactions in internal systems
- Coordinate with internal teams for seamless communication and support
Requirements
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles preferred
- Comfortable working in a structured calling environment
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills (added advantage)
- Stable and structured work environment
- Training and onboarding support
- Performance-based incentives
- Growth opportunities within Enthuziastic
- Supportive and collaborative team culture
- Job Type: Full-time
- Mode: Work from Home
- Shift: Preferable Night Shift
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup.
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Access to a wide learner base across countries and age groups.
- Continuous support and development opportunities for instructors.
- Competitive compensation based on experience and performance.
Skills Required
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles
- Comfortable working in a structured calling environment
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills
What We Do
Ethnus is a Bengaluru-based education and communication-skills training company serving professionals and students. It operates as a training center focused on improving communication skills, with an EdTech orientation and programs designed for learners at different stages. Its public company profile identifies Bengaluru, India as its location and describes the organization primarily through its professional and student communication-training offering for professionals and students alike.
