Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
SUMMARY
Q2 is seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utilize our solutions. In this role, you will be responsible for partnering with the Client Success Manager and internal SMEs to build and execute plans that advance customer’s strategic goals, ensuring customer satisfaction and creating raving fans. The ideal Customer Enablement Consultant is an outgoing, organized, and thoughtful relationship builder who adapts well to varying internal and external teams, cultures, and working styles. They are intensely curious - about customers and their challenges, our solutions and how they can deliver value to our clients, and deliver meaningful, measurable outcomes. We are looking for someone who has a bias for action, loves effecting change and is a wizard at solving puzzles.
RESPONSIBILITIES
• Serves as a subject matter expert on assigned customers’ usage and continuous adoption of Q2's products and services
• Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services
• Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes
• Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction
• Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success
• Serves as the day-to-day point of contact for customer representative(s) responsible for managing our products at the FI (Financial Institution) and supports them in aligning the administration of Q2's products and services to the FI's strategic goals
• Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners
• Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products
• Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners
• Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products
• Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value.
• Keep up with relevant banking and financial services industry trends and share helpful information with clients.
• Recognize new opportunities where our solutions could further contribute to our customers’ objectives or solving challenges
• Contribute customer specific context in support of RSM and/or CSM sales and renewal activities
• Adept at setting and managing customer expectations
• Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
• Deliver experiences and results such that clients cannot imagine doing business without our solutions.
EXPERIENCE AND KNOWLEDGE
• Minimum 8 years of experience required with a Bachelors degree in relevant field.
• Strong understanding of banking operations and principles, preferably within the commercial / wholesale banking space.
• Proven experience working with a variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors – to deliver results.
• Demonstrated experience and openness to working with new technology
• Proven relationship-building skills and experience maneuvering effectively within and across large organizations.
• Excellent communication, presentation, and project management skills
• Demonstrated ability to build and maintain relationships with clients and internal teams.
• Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.
• Results-oriented with a focus on customer experience.
• Proven ability to work effectively remotely and ability to travel on a limited basis.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Top Skills
What the Team is Saying
What We Do
Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps
Why Work With Us
Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.
Gallery
Q2 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work environment allows us to work, where we work best! Employees can choose when to work from home and when to work in-person. Q2 also has a few specific days a month, where functional groups are in office collaborating together.
