About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
About you
You are an enthusiastic and results-driven education writer with the right mix of creative and technical. You have a gift for language and communication, both written and in-person, with an eye for detail and design. You can take technical concepts and turn them into simple language and logic to create a delightful experience that helps users accomplish their goals. Above all, you are passionate about clarity, quality, and simplicity.
About the role
As part of the Customer Education team at HiBob, your primary focus will be to build and evolve customer education content for our payroll feature in Bob. You will be an important part of our strategic goals to help educate our internal stakeholders, onboard customers, increase their product usage, and retain them. In this role, you will collaborate closely with the payroll customer support team, being strategic, collaborative, and hands-on.
What will you do?
- Edit and produce engaging and instructional content encompassing articles, how-to articles, FAQs, and video tutorials, enabling customers to effectively utilise HiBob UK Payroll features and functionalities
- Analyse customer inquiries and feedback to identify trends and content opportunities, optimising our support resources to address common challenges preemptively
- Work with teams across HiBob to build and implement a content strategy that reflects the payroll mission, addresses customer requirements, and adapts to evolving market dynamics
- Maintain and update HiBob UK Payroll knowledge base, ensuring it remains a comprehensive resource hub for customers seeking information and support
- Direct the delivery of content through various channels (blogs, newsletters, social media, webinars, etc), ensuring our content resonates with and reaches our customer base
- Utilise relevant metrics and analytics to evaluate content performance, optimise content delivery strategies, and drive continuous improvement
- Work closely with our Marketing team to optimise all support content for search engines and identify tech solutions to enhance the visibility and accessibility of our resources online
Requirements
- Demonstrable experience as a technical writer within a hi-tech company.
- Native English speaker with exceptional writing and editing abilities.
- Familiarity with knowledge management tools and software
- Outstanding verbal and written communication skills, capable of simplifying complex technical concepts.
- Demonstrate the ability to communicate intricate technical ideas in an accessible manner.
- Strong analytical mindset, capable of using data-driven insights to inform decisions
- Excellent technical and problem-solving skills
- A passion for winning, with a team player mentality
- Resourceful and motivated to succeed
This role offers a unique opportunity to shape the educational landscape of our products and services, making a direct impact on both our customers and internal teams.
If you're an adept communicator, possess a knack for technical content, and thrive in a collaborative, innovative environment, we'd love to hear from you.
Join us in revolutionising customer education at HiBob!
Advantage: Give us a lens into what we’d see if we could watch you at work
* Please provide samples of educational material, including written articles you have created.
Join our village
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Company share options plan - every employee can eventually become a shareHolder
- Cash allowance for health insurance
- Annual vision allowance
- Annual Headspace subscription and wellness benefits
- Travel support (cycle scheme and season ticket loans)
- Hybrid working from day 1
- Work from home allowance - to get your home office set up!
- Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
- Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
- 2 Social Impact days per year for volunteering
- Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
- Pension scheme auto-enrolment from day 1
- Fun company and team social events (locally and virtually with our global teams)
- We love birthdays - take the day off and receive a special gift
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.
