Join us as a Customer Due Diligence Analyst, Onboarding at Mettle
- If you have a curious mind and like to work in a fast paced, innovative environment, this is a fantastic opportunity to join us as a Customer Due Diligence Analyst.
- You’ll work diligently and efficiently to protect our customers and the organisation from economic crime
- This is an opportunity to join a supportive team where we’ll also take a real investment in your career development
What you'll do
In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite.
You’ll be responsible for:
- Conducting robust reviews of new Mettle account applications, ensuring our customers align with NatWest Boxed's risk appetite. You'll make fair and proportionate decline decisions where required
- Identifying and mitigating economic crime risks, escalating effectively when needed to protect both our customers and Mettle
- Operating diligently within NatWest Group policies and NatWest Boxed established processes, ensuring compliance and consistency
- Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency, helping us scale and improve
- Reviewing Know Your Customer (KYC) / Know Your Business (KYB) check reports and application data to prevent application fraud and truly understand the nature and purpose of the account
- Reviewing name screening hits for Politically Exposed Persons (PEPs), Sanctions, and Adverse Press. This involves escalating true matches or making well-rationalised discounting decisions
- Investigating application fraud and other economic crime-related alerts from internal and external databases, like the Untoward Incident Database (UID) and Cifas
- Contacting customers, managing your chats within our Service Level Agreements (SLAs) and communicating clearly and concisely, always embodying Mettle's supportive tone of voice
The skills you'll need
Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Strong communication skills and a focus on positive customer outcomes are essential.
You’ll also need:
- Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB).
- A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work.
- Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm.
- Excellent communication skills, both written and verbal, with a strong command of English.
- Sharp critical thinking, sound decision-making, and exceptional time management.
- Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping.
Hours
35Job Posting Closing Date:
19/11/2026Ways of Working:HybridSkills Required
- Previous experience in customer due diligence, economic crime prevention, AML, PEPs and sanctions, KYC/KYB, or similar fields
- Curious and analytical mindset with the ability to apply a risk-based approach to high-volume work
- Ability to work effectively in a fast-paced environment while managing multiple priorities
- Excellent written and verbal communication skills with strong command of English
- Critical thinking and sound decision-making
- Strong time management skills
- Meticulous attention to detail and proactive, self-starting approach
- Recognised professional qualifications in customer due diligence or financial crime
NatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
NatWest Group Insights
What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
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