The Customer Delight Ninja will enhance customer experience by managing interactions on social media and email, reporting customer feedback, and collaborating with the Brand Marketing Manager on customer engagement strategies.
Summary Generated by Built In
About Us
ZURU Edge is disrupting stale consumer goods categories and building new-generation brands to better serve modern consumers.
Arguably the fastest-growing consumer goods company in the world today, ZURU Edge has a key focus on building tomorrow’s brands across five key verticals—Pet Care, Baby Care, Personal Care & Beauty, Home Care, and Health & Wellness.
What are you Going to do?
ZURU Edge is after a Customer Delight Ninja for our brands across ZURU Edge Brand Portfolio.
You will directly contribute to brand and market success by providing exceptional customer service. The role will involve managing daily customer interactions on social media platforms and email, monitoring, and reporting on customer engagement, and working closely with our Brand Marketing Manager to ensure a best-in-class customer journey.
📌 Ensuring the customer journey and experience are at a best-in-class level through responding to and interacting with customers across social platforms and email communication.
📌 Work with Brand Marketing Manager to build out Customer Engagement Handbook for the brand that can be used across the world with other team members responsible for international launches.
📌 Work directly with Brand Marketing Manager to manage any complex queries from customers and ensure these are handled seamlessly.
📌 Weekly reporting to the Brand Marketing Manager on hero customer feedback, common requests, product issues, and feedback to ensure customer needs are always front of mind for the wider brand team
📌 Week-to-week reporting on defective stock issues and managing replacement stock send-outs
What are we Looking for?
To be successful in this role you will use your product experiences as well as empathy to truly understand consumer concerns and queries, finding individual and tailored solutions which are effectively communicated across all our virtual touchpoints.
Don’t miss this great chance to enter the FMCG world with one of NZ's key players
✔ 2+ Years of Experience as a community manager or similar customer service role
✔ Excellent verbal communication and writing skills
✔ Excellent interpersonal skills
✔ Familiarity with social media management and marketing
✔ Ability to multi-task, prioritize, and be organized
What do we Offer?
💰 Competitive compensation
💰 Annual Performance Bonus
⌛️ 5 Working Days with Flexible Working Hours
🌎 Annual trips & Team outings
🚑 Medical Insurance for self & family
🚩 Training & skill development programs
🤘🏼 Work with the Global team, Make the most of the diverse knowledge
🍕 Several discussions over Multiple Pizza Parties
A lot more! Come and discover us!
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