At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate, Customer Service Support is primarily responsible for providing exceptional support to the sales force and managing sales administrative tasks. You will build effective relationships between the sales team and internal departments, enhance sales visibility, and coordinate sales campaigns and commercial committees. You'll also support tender processes, ensuring pricing compliance and contract approvals.
Accelerate your career with a 2-year full-time contract designed to give you hands-on experience in core business operations, data management, and cross-country collaboration. As a Customer Data & Pricing Specialist, you’ll play a key role in keeping our business running smoothly behind the scenes. From setting up new customers to ensuring pricing accuracy, you’ll be the go-to person making sure everything is correct, compliant, and ready to go.
This role is perfect if you enjoy working with systems, collaborating across teams, and seeing the direct results of your work in everyday operations. Every product, every order, every customer interaction starts with accurate data. Your work ensures:
- Customers are set up correctly from day one
- Pricing is fair, transparent, and dispute-free
- The business operates efficiently and compliantly
In this role, a typical day will include:
- Set up and maintain customer accounts and pricing data across systems (ERP & CRM)
- Make sure data is accurate, complete, and up to date—your work directly impacts invoicing, payments, and reporting
- Perform validation checks (Bona Fide) to ensure customers meet required standards before activation
- Partner closely with Sales, Finance, and Customer teams to resolve queries and improve data quality
- Keep pricing and commercial terms aligned to avoid disputes and protect business performance
- Investigate pricing issues, identify root causes, and fix them at the source
- Support promotional setups, reporting, and data clean-up activities
- Contribute to process improvements and projects that enhance how we manage data
- Act as a trusted point of contact for questions related to customer data and pricing
WHAT YOU’LL BRING TO ALCON:
- 1–2 years’ experience in data, operations, or administration roles
- Bachelor’s Degree in Business, Marketing, or Science/Engineering
- Exposure to SAP or similar systems is a strong plus
- Comfortable with Excel and working with data
- Strong attention to detail—you spot errors before they become problems
- Clear communication skills (Romanian & English)
- A mindset of ownership, curiosity, and continuous improvement
What You’ll Gain
- Hands-on experience with core business systems (ERP/CRM)
- Exposure to cross-functional teams across different countries
- The opportunity to build strong data, operations, and problem-solving skills
- A role where you can see the impact of your work every day
- A supportive environment that helps you grow and develop fast
Who This Is For
Someone early in their career who:
- Likes structure but also enjoy solving problems
- Wants to understand how a business really works behind the scenes
- Cares about doing things right—not just fast
- Is ready to own a process and make it better
HOW YOU CAN THRIVE AT ALCON:
● Manage your own workload and schedule while hitting your set targets
● Collaborate with teammates to share best practices and learnings as work evolves
● See your career like never before with focused growth and development opportunities
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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Skills Required
- 1–2 years of experience in data, operations, or administration roles
- Bachelor’s degree in Business, Marketing, or Science/Engineering
- Comfortable working with Microsoft Excel and data
- Strong attention to detail
- Clear communication skills in Romanian and English
- Exposure to SAP or similar systems
- Ownership, curiosity, and continuous improvement mindset
Alcon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alcon and has not been reviewed or approved by Alcon.
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Retirement Support — Retirement benefits are framed as unusually strong, pairing a 401(k) match with an additional employer-funded retirement plan contribution. Stock purchase access and performance bonuses are also positioned as meaningful components of total rewards.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, life, disability, and mental health support. Distinctive vision-related perks, including free contact lenses in some cases, reinforce the perceived strength of the health-and-wellness offering.
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Leave & Time Off Breadth — Time-off offerings are characterized as robust, including paid holidays, PTO/vacation, paid sick time, and parental leave. Flexible time off for certain exempt roles and reported year-end shutdown periods further strengthen perceived coverage.
Alcon Insights
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
