Job Title: Customer Contracts Manager
Location: Larbert
Our Vision & Why It Matters
At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.
We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.
What You’ll Do
As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.
What We’re Looking For
We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a “right‑first‑time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.
Bonus if you have:
- Experience within the bus industry or a technically complex manufacturing environment
- Technical knowledge of bus products and vehicle specifications
- Experience supporting factory visits, first vehicle sign‑off, or customer PDIs
What We Offer
Because we know that to deliver on our vision, people have to feel supported and inspired:
Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.
Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.
Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.
Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.
Our Values – What Guides Us
These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.
Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.
Quality: We strive for excellence in our products, services, and all that we do.
Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.
How to Apply
If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.
Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to [email protected]
Skills Required
- Experience in commercial or contract management
- Ability to manage multiple contracts and priorities in a complex manufacturing environment
- Strong communication skills and confidence engaging senior stakeholders and high-profile customers
- Keen attention to detail and a right-first-time mindset
- Ability to work autonomously and as part of a wider team under pressure
- Experience within the bus industry or a technically complex manufacturing environment
- Technical knowledge of bus products and vehicle specifications
- Experience supporting factory visits, first vehicle sign-off, or customer PDIs
What We Do
Alexander Dennis is a leading British bus and coach manufacturer based in Larbert, Scotland. As a subsidiary of NFI Group, the company specializes in the design and production of double-deck and lightweight buses, including low and zero-emission models. With over a century of heritage, Alexander Dennis provides bespoke transit solutions to public transport operators and local authorities globally, focusing on sustainability, reliability, and innovation in public transport.
