Customer Consultant/Credit Consultant

JOB PURPOSE

To develop enduring and rewarding relationships with customers by effectively selling and cross selling LPB solutions to meet the needs/aspirations of the customer. To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs correctly and processing their requests efficiently according to LPB Policies and Procedures. To provide a face-to-face customer service.

DUTIES AND RESPONSIBILITIES

·        Identifies and utilises opportunities to increase market share.

·        Applies product knowledge to achieve sales results.

·        Generates leads.

·        Readiness to serve the customers and look professional when the branch opens.

·        Provides customers with solutions and alternatives to satisfy their needs and wants (sell, up-sell, and cross sell).

·        Provides the customers with all information required to make an informed decision.

·        Helps the customers understand how best to use the bought solutions.

·        Serves customers promptly & efficiently.

·        Provides proper and correct product information to customers.

·        Engages with the customers in a professional and respectful manner as specified in the service standards.

·        Probes to understand customers’ needs and expectations. 

·        Processes customers’ requests in an efficient and effective manner to avoid mistakes.

·        Attends to customer complaints and ensure that it is resolved timely to the satisfaction of the customer.

·        Builds and maintains enduring and rewarding relationships with customers.

·        Observes and practices LPB Brand values.

·        Treats customer information with necessary confidentiality.

·        Adherence to LPB policies and procedures.

·        Executes activities within risk and compliance requirements.

·        Provides proper and correct product information to the customers.

·        Correct and error free executions of sales and service processes.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

·        Degree or Diploma in any Business qualification.

·        1-2 years’ experience.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

·       Good communication skills.

·       Customer service skills.

·       Integrity and honesty

·       Speed and accuracy.