What you’ll be doing:
- Support the Customer Communications Manager in the delivery of the customer communications strategy and plan.
- Oversee the tone, clarity, and accuracy of all customer-facing messages
- Ensure communications are inclusive, accessible, and compliant with regulatory and brand requirements
- Play a key customer communications role in the incident management teams – including standby
- Work with designers, digital teams, and external partners to develop engaging materials and messaging
- Monitor communication performance and use insights to improve customer understanding and satisfaction
- Support vulnerable customer communication strategies and regulatory reporting (e.g. Ofwat, CCW requirements)
What we're looking for:
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to communicate and influence internally and externally
- Experience of working with word, excel and powerpoint
- An excellent attention to detail with the ability to consistently deliver accurately and timely information
- Proven experience of project work and working to timescales and deadlines
- Educated to degree level or equivalent through relevant training and experience in a marketing, customer service, or a public-facing communications role
What's in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
- In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Top Skills
What We Do
South West Water is part of Pennon Group plc. We provide reliable, efficient and high quality drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset. We also look after the region's bathing waters and coastline.
South West Water came into being in 1989 with the privatisation of the water industry. We inherited a water system suffering from a century of neglect but, thanks to the tireless work of our 1,300 employees, have brought the region's drinking water, sewerage systems and bathing waters into line with the stringent UK and European Union standards.
This extensive programme of environmental improvement has resulted in some of the finest bathing waters in Europe, picturesque scenery and clean rivers with stunning wildlife.
We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations.
