Hotel Engine, soon to be “Engine,” is radically simplifying business travel by providing software that saves companies time and money without the hassle of contracts, agent-assist fees, or minimum spends. Its double-sided marketplace connects tens of thousands of active businesses to a robust network of more than 750,000 hotels, airlines, and rental car companies to create a smarter and more rewarding business travel network. Across our organization, we’re powered by exceptional talent. From our large Engineering and Product teams to Sales, Supplier Relations, Member Support, Data, Marketing and Operations, our team is forward-thinking, data-driven and customer-obsessed. We’re also a lot of fun — one of the many reasons we were named a Best Place to Work by Built In Colorado for the past four consecutive years.
We value our individuality, and we also understand that together, we thrive. Most importantly, we know we’re not for everyone! Complacency doesn’t live here. We’re focused on finding the right people who are energized by our culture and bring diverse experiences and backgrounds that will help us unlock our full potential. Click here to view our DNA, and if you like what you see, please read on!
The role:
Engine is a hyper growth company seeking an experienced and enthusiastic Customer Communications Manager. Reporting to the VP of Communications, this person will be responsible for crafting and implementing our customer communications processes. Collaborating with senior leaders from functions across the business, this position will support customer communications, crisis communications, and manage reviews sites. The ideal candidate is a self-starter and determined communications expert ready to enhance the customer experience and ensure effective tactical execution.
Essential duties and responsibilities:
- Take a bird's eye view of all customer communications channels across the organization, providing guidance and support to other departments and helping to refine processes that deliver an exceptional customer experience.
- Support customer marketing efforts to drive engagement and increase satisfaction.
- Ensure customer communications align with brand voice, go to market messages, and timely campaigns.
- Develop and execute highly effective and innovative customer communications.
- Support the build and promotion of compelling, relevant content to delight and further engage our customers (i.e., social engagement, case studies, testimonials, webinars, newsletters, etc.).
- Support crisis communications preparedness and response, evolving processes to improve our outreach to customers.
- Manage review sites and work with the Account Manager team to effectively get customers to support these initiatives.
- Be the glue that holds together communications across customer facing teams – providing guidance and support to aligning efforts and ensuring operational efficiencies.
Here’s what we’re looking for:
- Bachelor’s degree in Communications, Marketing or related field
- At least 5 years of experience in communications along with B2B software experience
- Proven track record in managing customer communications and reviews sites.
- Exceptional writing, editing, and verbal communication skills, with a knack for tailoring messages to different platforms and audiences.
- Demonstrated ability to work collaboratively across teams and manage multiple projects simultaneously.
Remote Opportunities:
- This role is eligible for remote work within the U.S.
Engine Total Rewards Philosophy | We recognize that there is more to work than day-to-day responsibilities. Hotel Engine has been recognized on Built-in Colorado’s Best Places to Work list 3 years in a row (2020-2022) for our positive culture and robust growth opportunities.
As a company, we’re also dedicated to giving back to our greater community, and have comprehensive corporate social responsibility programs supporting community, social justice and environmental causes. In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive compensation
- Stock options for all associates + performance-based stock options
- Insurance benefits including medical coverage (with a plan available at no cost to employees) + 100% paid dental and vision insurance
- 401(k) plan with a match program
- Unlimited PTO + 2 paid days each year to volunteer with your favorite non-profit
- Paid parental leave and family medical leave
- Hotel discounts through our exclusive platform
- The ability to make a real impact in an incredibly fast-growing organization; you’ll never be just another cog in the wheel.
What the Team is Saying
What We Do
Engine is the modern travel platform for booking and managing work trips. It saves businesses time and money through an intuitive travel network that connects to nearly every hotel, airline, and car rental company in the U.S. It offers single invoice billing, the flexibility to modify trips at any time without sunk costs, and a unified view of all company travel and spend. Customers rely on Engine to not only make travel easier to manage, but to make it enjoyable for everyone involved. The company is backed by Telescope Partners, Blackstone, Elefund and Permira. Learn more at www.engine.com.
Why Work With Us
At Engine, we believe the RIGHT people are our greatest asset. Our vision is to build teams where every individual inspires and motivates those around them. We are drivers, not passengers—constantly pushing ourselves and each other to think differently and achieve more. We’re not for everyone, but we might be for you.
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Engine Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a flexible hybrid policy allowing our associates to work wherever they do best. With team members spread out across the US, we are a remote-first workplace, but our beautiful Denver office space is always available for use.
