Hours: 9am - 6pm, 5 days a week across Monday – Sunday
Location: Virgin Atlantic Office, Delhi, India
Closing date: Sunday 1st November 2026
In a nutshell
At Virgin Atlantic, we believe everyone can take on the world. As we continue our journey to become the most loved travel company, we’re looking for passionate, customer-focused individuals to join our Delhi-based team as Customer Centre Advisor.
In this exciting role, you’ll be the voice of Virgin Atlantic, handling inbound calls from new and existing customers. Whether it’s booking flights, resolving queries, or supporting our frequent flyers, you’ll deliver effortless, memorable experiences that reflect our brand values. You’ll also support ticketing for INR currency and schedule changes with our codeshare partner, IndiGo, and occasionally assist customers face-to-face at our local office.
Day to day
- Handle inbound calls and provide expert support on bookings, queries, and customer needs.
- Deliver exceptional service in both English and Hindi, ensuring every customer feels valued.
- Issue tickets for Virgin Atlantic and partner airline IndiGo, including schedule change support.
- Maintain accurate records and updates on customer accounts and bookings.
- Support front desk operations and assist with in-person customer queries.
- Stay up to date with product knowledge, promotions, and policy changes to provide the best advice.
- Collaborate with internal teams and external partners to resolve issues and enhance service delivery.
About you
Are you a confident communicator both verbal and written with a passion for helping people? Do you have previous experience in a customer service travel-related role or a Degree in Travel & Tourism? Then this could be the role for you.
Alongside the above, we’re looking for someone with:
- Fluency in both English and Hindi
- A friendly, personable telephone manner
- Strong attention to detail and organisational skills
- The ability to stay calm under pressure and handle multiple tasks
- A customer-first mindset with a drive to deliver high-quality service
- Good numeracy and problem-solving skills
- PC literacy and the ability to learn new systems quickly
- The right to live and work in India
Does the above sound like you? Then we’d love to hear from you!
Accessibility and inclusion
We’re committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.
If you’d prefer to speak to someone directly before or during your application, interview or assessment, please contact our recruitment team at [email protected].
We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of recruitment, and how best to support you.
At Virgin Atlantic, we’re proud to be an equal opportunities employer and welcome applications from everyone. Whatever your background, identity, experience or perspective, we’d love to hear from you.
Skills Required
- Fluency in English and Hindi
- Previous experience in a customer service travel-related role or a degree in Travel and Tourism
- Confident verbal and written communication skills
- Friendly and personable telephone manner
- Strong attention to detail and organisational skills
- Ability to stay calm under pressure and handle multiple tasks
- Customer-first mindset and commitment to high-quality service
- Good numeracy and problem-solving skills
- PC literacy and ability to learn new systems quickly
- Right to live and work in India
What We Do
Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch of wit and a passion for flying to the grey world of airlines. We fell in love with creating the best experience in the skies for our customers, and they fell in love with us right back. Since then we’ve become Britain’s second largest carrier, with non-stop transatlantic routes including New York, Orlando, the Caribbean, Delhi and Johannesburg. And thanks to our hugely successful joint venture with Delta, Air France and KLM, we can seamlessly connect our customers to over 350 cities across North America, Europe and the UK. Today, we want to empower everyone to take on the world. The customers we proudly fly and our people who go the extra mile. As we embark on a brand spanking new era of travel, it gives us more opportunities to do things differently and lead the way with fresh ideas. This means becoming more sustainable for our planet and our destinations, and working hard to make travel open to everyone, no matter who you are, who you love or where you go. And of course never, ever, forgetting the small stuff - like the clink of champagne glasses on a special occasion or a cheeky cream tea at 30,000 feet.
