Responsibilities
- Provide exceptional support to customers by handling inbound phone inquiries with professionalism and efficiency.
- Develop a deep understanding of the company’s value proposition, operational processes, and growth potential, effectively communicating these aspects to customers as needed.
- Leverage the company’s proprietary technology to seamlessly connect members with a nationwide network of service partners.
- Assist customers with placing and fulfilling orders while ensuring smooth service execution.
- Identify and address customer needs, building rapport and offering tailored solutions for immediate assistance.
- Uphold high standards of customer satisfaction by exceeding member expectations and ensuring services are delivered within specified time frames.
- Employ creative problem-solving to address customer challenges and deliver exceptional, innovative service experiences.
Required Experience
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English and French is required
Additional Requirements
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- It is preferable that you have experience working from home and have equipment that supports a work from home environment.
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What We Do
HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands. HONK delivers results for your business: HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results: > 50% reduction in service wait times > Double digit increases in NPS and Customer Satisfaction scores > 100-200% increases in automation and STP(straight through processing) > Saving hundreds of thousands in operational costs for clients With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines. HONK's digital-first, modular approach is designed to optimize: > Roadside assistance programs > Auto claims processing > Accident scene management > Fleet maintenance > Vehicle logistics and transport Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients. Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014. ––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions ––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com. ––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.
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