About H&H Group and Zesty Paws:
We're Health & Happiness (H&H) Group, a global company focused on premium nutrition for adults, kids, and pets in the eCommerce space. Zesty Paws is growing faster than we planned. The demand for first-time and repeat purchases are both energizing and overwhelming. The truth is, we need help, and we are hoping you can help us.
Every day at Zesty Paws has new challenges, seriously. Today, we are an organization of people who "figuring it out." We get it done. We often find ourselves pushing the boundaries of prix fixe job descriptions' responsibilities. And, we often do it with our might. We're looking for brilliant, talented people who are self-learns and can solve first-time problems independently. Dealing with this sort of ambiguity is more than a skill or an experience you once had; the right person will feel forward-driving excitement from this environment, not paralyzing frustration. If you're that right person, you've been hard to find. That's why we pay better than three out of four companies. That's why our benefits are so great! We hope you'll consider joining our team!
About the role
Zesty Paws is looking for a Customer Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and Amazon shoppers. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also be able to work in a collaborative team environment.
Main Functions
- Provide outstanding customer service via phone, email, social media, and chat
- Provide trends and concerns regarding products to Leadership
- Updates documents for company tracking (i.e. excel, PPT, Sharepoint, etc.)
- Track and respond to customer concerns via Amazon
What You’ll Do
- Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun, and fast paced environment!
- Answer customer inquiries via email, chat, social media, and phone
- Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
- Participate in on-going training and coaching programs.
- Contribute ideas on improving the customer experience!
- Maintain various spreadsheets, trackers and reports for marketing promotions and special projects
Requirements
- Strong verbal and written communication skills.
- Minimum 1 year experience in a customer service role, preferably in an office-based environment.
- Vigorous attention to detail in areas such as proofreading.
- A friendly, positive attitude with a calm and composed demeanor.
- Typing speed of at least 40 WPM
- Proven self-starter with ability to juggle priorities and manage expectations.
- Available on nights/weekends
- This role requires you to work on Sunday + 4 weekdays (1 weekday will be an evening shift 2:30 - 11pm. Sundays and evening shifts can be remote)
Why You Should Join Us
- Work in a positive, well-balanced start up environment with limitless career growth
- See your work foster results that advance the legitimacy and proliferation of the company
- Competitive compensation and bonus
- Paid holidays
- Employer-sponsored health insurance (for employees working over 30 hours per week)
- Casual Dress Code
Job Type: Full-time; Hybrid (Orlando Office)
Salary: $16.00 per hour + benefits (including medical, vision, & dental insurance, 401K matching, and a generous PTO policy).
What We Do
For every amazing thing that pets do to bring happiness to our lives, it’s only right that we do our part to show them how much we appreciate their companionship. At Zesty Paws®, we’ve made it our mission to help pet parents do just that.
Through extensive research and a deep-seated passion for pet wellness, Zesty Paws® specializes in providing premium products that are formulated with one important goal in mind – to keep our loving pets as strong as the bond they share with us.
With a company culture rooted in passion, quality, transparency, and innovation, we are committed to making wellness more achievable and enjoyable for the four-legged member of your family.
Recognized by the Orlando Sentinel and The Orlando Business Journal as one of the best places to work, Zesty Paws, exhibits a startup culture that is highly collaborative, challenging, and fast-paced. We encourage each individual team member to strongly impact the growth and direction of our success through their hands-on contributions. For this reason, we value personal and professional growth and never shy away from rewarding smart work.
We also recognize our team members’ commitment to Zesty Paw’s growth and success by offering competitive benefits such as paid time off, flexible work hours, a casual dress code, and team outings where you enjoy hanging out with your co-workers. And while hard work and a strong work ethic are an integral part of our culture, we balance this with a fun work environment.
