Customer BI Engineer/ Analyst
About Hapana
Hapana empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.
The Hapana Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The Hapana technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more.
Customer BI Engineer / Analyst
Hapana is seeking a highly quantitative, driven, and user-experience focused BI Engineer to join our team preferably in Columbus, Ohio. The core focus of this role is responsibility for ensuring fulfillment of customer facing business intelligence solution, a key pillar in our FitStack Solution. This role requires a combination of technical data skills, business acumen, and the ability to build cross-functional relationships. The ideal candidate will possess:
- 3-5 years of experience in data analytics with a focus on performance metrics in the health and fitness space.
- Proficiency at utilizing advanced SQL to query from a live database environment (eg. functions, subqueries, complex joins).
- Experience in AWS preferred.
- Proficiency at utilizing various digital analytics, visualization, and CFM platforms ( such as Looker, Google Analytics.)
- Knowledge in Data Warehouse set up and maintenance is preferred. ( eg. Redshift or SnowFlake).
- You have excellent quantitative skills and are comfortable with statistics.
- You have experience in creating clear and simple reports and KPI that guide viewers toward actionable insights and allow drill down for further explorations.
- You are a proactive communicator and writer and can communicate clearly about data to technical and non technical partners. You need to be able to articulate complex ideas efficiently and effectively.
- You have experience working across teams with business stakeholders and customers to create analytics solutions.
- You are familiar with dimensional modeling and modern cloud data warehouses.
Your Role and Responsibilities
- Implement a BI tool as a product within our SAAS tech stack- this tool will be centrally controlled but be a multitenant application.
- Proficient with BI solutions (Looker, Tableau, Power BI, etc.).
Experience with the Looker Platform including dashboards and LookML modeling preferred. - Develop processes to prototype, validate, review and launch customer facing dashboards, reporting and KPIs.
- Support the Product team in identifying and converting customer needs and requirements to deliverable solutions.
- Regularly meet with customers, leadership and engineering stakeholders to understand data needs and data warehouse provisions.
- Design and develop meaningful analytics and executive reporting .
- Proactively suggest technology and process improvements that will build a strong foundation for scaling our BI offerings to our customers.
- Perform exploratory analyses to answer questions and improve our understanding of customer business patterns.