Customer BI Engineer/ Analyst

| Columbus, OH, USA
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About Hapana


Hapana empowers premier fitness facilities to build efficient and powerful business operations through superior technology and remarkable experiences.

The Hapana Solution is a turnkey solution for fitness facilities powering boutique and big-box (gym) operations globally. The Hapana technology services the day-to-day operations of a fitness business: Membership Management, Access Control, Class Scheduling, Member Mobile and Web Experiences, Point of Sale, Corporate Reporting and more. 
Customer BI Engineer / Analyst

Hapana is seeking a highly quantitative, driven, and user-experience focused BI Engineer to join our team preferably in Columbus, Ohio. The core focus of this role is responsibility for ensuring fulfillment of customer facing business intelligence solution, a key pillar in our FitStack Solution. This role requires a combination of technical data skills, business acumen, and the ability to build cross-functional relationships. The ideal candidate will possess:

  • 3-5 years of experience in data analytics with a focus on performance metrics in the health and fitness space.
  • Proficiency at utilizing advanced SQL to query from a live database environment (eg. functions, subqueries, complex joins).
  • Experience in AWS preferred.
  • Proficiency at utilizing various digital analytics, visualization, and CFM platforms ( such as Looker, Google Analytics.)
  • Knowledge in Data Warehouse set up and maintenance is preferred. ( eg. Redshift or SnowFlake). 
  • You have excellent quantitative skills and are comfortable with statistics. 
  • You have experience in creating clear and simple reports and KPI that guide viewers toward actionable insights and allow drill down for further explorations.
  • You are a proactive communicator and writer and can communicate clearly about data to technical and non technical partners. You need to be able to articulate complex ideas efficiently and effectively. 
  • You have experience working across teams with business stakeholders and customers to create analytics solutions. 
  • You are familiar with dimensional modeling and modern cloud data warehouses.


Your Role and Responsibilities

  • Implement a BI tool as a product within our SAAS tech stack- this tool will be centrally controlled but be a multitenant application.
  • Proficient with BI solutions (Looker, Tableau, Power BI, etc.).
    Experience with the Looker Platform including dashboards and LookML modeling preferred.
  • Develop processes to prototype, validate, review and launch customer facing dashboards, reporting and KPIs.
  • Support the Product team in identifying and converting customer needs and requirements to deliverable solutions.
  • Regularly meet with customers, leadership and engineering stakeholders to understand data needs and data warehouse provisions. 
  • Design and develop meaningful analytics and executive reporting .
  • Proactively suggest technology and process improvements that will build a strong foundation for scaling our BI offerings to our customers.
  • Perform exploratory analyses to answer questions and improve our understanding of customer business patterns.
More Information on Hapana
Hapana operates in the Fitness industry. The company is located in Sydney, New South Wales. Hapana was founded in 2012. It has 69 total employees. To see all 3 open jobs at Hapana, click here.
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