Customer Applications & Digital Solutions Manager

Reposted 18 Days Ago
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Northern District, IL, USA
In-Office
Senior level
Appliances • Manufacturing
The Role
Lead strategic customer-facing digital initiatives, manage IT delivery for projects, and drive innovation in customer data and personalization.
Summary Generated by Built In

We’re looking for a Customer Applications Manager to lead strategic, customer-facing digital initiatives across Salesforce Commerce (B2C & B2B), Core, Data Cloud, and Marketing Automation.

As part of our IT Digital team, you'll drive the solution, delivery and continuous improvement of systems that power our global customer experience, marketing journeys, and data-driven personalization.

Key Responsibilities:

  • Lead end-to-end IT delivery for customer-facing projects (commerce portals, service sites, digital journeys).
  • Define scalable, standard global architecture across Salesforce Commerce, Core, Data Cloud, and Marketing Cloud.
  • Own system maintenance, upgrades, release planning, and incident resolution.
  • Collaborate with business stakeholders to translate needs into clear technical workstreams.
  • Manage internal/external team members and cross-functional experts across IT and business units.
  • Drive innovation: evaluate emerging tools/solutions in personalization, automation, and customer data.
  • Ensure alignment with security, privacy (e.g., GDPR), and performance best practices.

You Bring:

  •  5+ years’ experience leading enterprise-grade customer-facing applications.
  • Strong background in Salesforce B2C & B2B Commerce, Core, Salesforce Data Cloud, and Marketing Automation (e.g., Marketing Cloud, Pardot).
  • Hands-on understanding of integrations, APIs, and cross-system data orchestration.
  • Team leadership and project management experience (Agile/DevOps preferred).
  • Excellent communication skills with both business and technical audiences.

Nice to Have:

  • Salesforce certifications (Sales & Service Cloud, Data Cloud, Marketing Cloud, Commerce).
  • Experience with CDPs, AI-driven personalization, or omnichannel CX.
  • Familiarity with analytics, dashboards, and campaign performance metrics

Top Skills

Agile
APIs
Data Cloud
DevOps
Marketing Automation
Salesforce Commerce
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The Company
Yizre'el
678 Employees
Year Founded: 1983

What We Do

Maytronics’ vision is to lead the way to make pool water exceptional, for pool owners’ pure enjoyment. By providing the best-performing and easiest pool cleaning solutions, we help make owning a pool hassle-free. Since Maytronics was founded back in 1983, we have specialized in innovative technologies and solutions for swimming pool maintenance – robotic pool cleaners, pool safety products, water treatment kits, and more. Our Dolphin line of robotic pool cleaners continually sets new standards for technology, innovation, design, and reliability. With about 2 million active users worldwide, Maytronics is well-established as a leading manufacturer of robotic pool cleaners. Headquartered in Israel, Maytronics operates subsidiaries in the U.S, France and Australia, and sales offices in Spain and Latin America. We ensure full support for customers worldwide through our long-term collaborations with 80 distributors in 50+ countries

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