Customer and Market Insights Lead

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Baar, Zug, CHE
In-Office
Biotech
The Role

About This Role: 

This role will lead CMI (Customer & Marketing Insights) within Rare Disease for International Markets and Internation Center of Excellence (ICoE). In the role you act as a Business Partner to key senior stakeholders ensuring business decision are informed by customer and market insights. Within this lies responsibility for business forecasting with the Regional business areas, as well as generating deep product and market development understanding through customer journey insights, competitor insights, and other sources of relevant insights. This role will require close collaboration with key stakeholders including iCoE team members and prioritized markets, presented in a compelling a meaningful way for the business to consume. Drive innovation by bringing all relevant data sources together using innovative solutions for making a clear understanding of the link between business execution efforts and successful business outcomes.

What You’ll Do:

  • Deliver and support all Customer and Market Insights (CMI) requirements relevant to the assigned portfolio.
  • Collaborate deeply with iCoE and market stakeholders to prioritize CMI delivery across the portfolio.
  • Develop and communicate a prioritized CMI plan, allocating resources efficiently.
  • Execute and present insights in a actionable way for facilitating business decisions or action for senior stakeholders.
  • Deliver scenario planning and business forecasting for Regional Business Areas
  • Support the Global Insights Generation and Forecasting team in developing long term strategic forecasting
  • Provide thought partnership to align and execute CMI requirements across the Biogen portfolio.
  • Lead collaboration between Global and local CE&O organizations to enhance CMI and forecasting capabilities.
  • Drive innovation by engaging with external capabilities and emerging market trends.
  • Partner with Global CE&O leadership to improve and innovate the how insights are embedded into customer engagements.
  • Apply continuous improvement mindset across the Global CE&O organization.

Who You Are: 

You are an insightful leader who demonstrates strategic thinking and innovation mindset. Your ability to thrive on challenges and work collaboratively makes you a perceptive problem solver. You have developed a proven analytical skillset and are able to translate insights into proposed actions. You possess excellent communication skills and a strong personal presence, comfortable influencing and presenting to senior stakeholders. Your ethical integrity and ability to foster trust are key attributes that enable you to work successfully within a team environment.

Required Skills:

  • Mater degree in Science, Business or similar is required.
  • Minimum of 7 years of experience in the pharmaceutical or biotechnology industry.
  • Significant experience working across the business at senior level in Customer and Market Insights, modelling, and forecasting.
  • Proven track record of driving change management and leading people.
  • Advanced analytical and strategic skills.
  • Participation in defining and implementing global strategy.
  • Fluent in English; additional languages beneficial.

Preferred Skills:

  • Innovative thinking and a dynamic approach to problem-solving.
  • Experience in a highly competitive marketplace.
  • Rare disease experience


 

Job Level: Management

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about our DE&I efforts.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

Biogen Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Biogen and has not been reviewed or approved by Biogen.

  • Fair & Transparent Compensation Pay is generally positioned as competitive and often perceived as fair across roles, with total compensation framed as strong when bonus and equity are included. Compensation sentiment is described as above-average overall, though it varies by function and business cycle.
  • Equity Value & Accessibility Equity programs are repeatedly highlighted as a meaningful part of the total package, including stock programs and an employee stock purchase plan. Equity and bonus elements are portrayed as important contributors to feeling well rewarded beyond base pay.
  • Leave & Time Off Breadth Time-off benefits are described as distinctive, including a year-end shutdown and a paid sabbatical after extended tenure. Vacation, holidays, sick time, and personal-significance days are also presented as supportive of work-life needs.

Biogen Insights

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The Company
HQ: Cambridge, MA
9,575 Employees
Year Founded: 1978

What We Do

Through cutting-edge science and medicine, Biogen discovers, develops and delivers innovative therapies worldwide for people living with serious neurological and neurodegenerative diseases. Founded in 1978, Biogen is a pioneer in biotechnology and today the Company has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is at the forefront of neurology research for conditions including Alzheimer’s disease, Parkinson’s disease and amyotrophic lateral sclerosis. Biogen also manufactures and commercializes biosimilars of advanced biologics. With approximately 7000 people worldwide, we are truly a global organization, headquartered in Cambridge, Massachusetts, which is also home to our research operations. Our international headquarters are based in Zug, Switzerland and we have world-class manufacturing facilities in North Carolina and Denmark. We offer therapies globally through direct affiliate presence in 30 countries and a network of distribution partners in over 50 additional countries. For more information, please visit www.biogen.com. Follow us on social media – Twitter, LinkedIn, Facebook, YouTube.

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