Our Values
#Stronger together # Strive for excellence
#Consumer & Costumer centricity #Ownership & accountability
About Us:
How do we plan to continue developing the most revolutionary foods of our time at foodspring? With your help! As fitness food pioneers, our mission starts afresh with each new product. This approach requires great ideas. Pure passion. The best minds in their respective fields. Want to contribute to a dynamic company culture? Want to help change the lifestyle of an entire generation? Then you're in the right place!
About the role:
Foodspring is looking for a Customer & Consumer Sales Support Manager with a background in customer, consumer service and project management experience.
What is also essential? You have a strong communication skill.
You are ready for a new challenge, like to take care of consumer needs and have a passion for building great customer relationships. Come and join our team in Berlin and start working with the top partners in the health & fitness industry.
Who will you report to: Adam Toth – Team Lead - Customer and Consumer Sales Support
Type: Full-time
Location: Berlin
Team: Customer and Consumer Sales Support
What can you expect to work on?
- You will manage the incoming inquiries of our consumers and customers through different channels (telephone, e-mail, etc.)
- You will be an active member of the renewal of the Customer and Consumer Sales Support team, including new responsibilities, opportunities, and way of working to ensure best in class consumer and customer experience
- You with your project management background, understand, analyze, and evaluate all business practices that affect customer experience
- You will take care of customer needs, trying to solve issues related to their orders, and to make the customers experience as good as possible
- You work with customers’ orders, claims and oversee coordinating marketing activations for our customers.
- You will create reports for the market you are working in, feed our CRM system and work with our B2B webshop.
- You will be the main contact point for our consumers, spokesperson for our brand of products and foodspring philosophy, giving to the consumers constant support
- You will support the processing of returns including credit notes and coordination with our international service providers
- You will build a bridge between the consumer and Quality -, Marketing - Product management, Logistics and Sales, actively working to understand our customers and their needs
What you bring:
- At least 2 years of experience in customer/consumer service and/or in sales
- Proficiency with major CRM tools as Salesforce, NetSuite or Zendesk
- Strong knowledge of MS Office, mainly Excel
- Propensity for need analysis and detail care skills
- Project Management skills
- Excellent listening skills and interpretation of customer needs
- Ability to work in a dynamic, open and friendly environment
- Determination and proactive problem-solving oriented approach
- Very good knowledge of MS Office, knowledge of PM tools (Click Up) is a plus
- Fluent in English and in Italian and/or in French
- German and Spanish knowledge is a plus
What does foodspring offer:
Company Culture
- Inclusive and international culture coming from 25 countries
- Participation in office parties, team, cultural, sport events to boost your creativity and build team spirit
Work-Life Balance
- A balance between working at home and in our modern and fully refurbished office (currently: 50% per week in the office)
- Opportunity to work abroad for one month per year, within the EU
- 30 vacation days per year
Health & Wellness
- Urban Sports Club discounted partnership
- Taking care of your mental health: Remote mental health services
Additional Perks
- Testing our products plus employee discount on all orders
- Real impact on future of health nutrition by working on unique and exciting projects
Make an impact and apply now!
If you have any questions, please email the team at [email protected]. For more information about us as an employer have a look at our career page: https://www.foodspring.de/en/jobs.
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Top Skills
What We Do
Foodspring was founded in Berlin in 2013 and since then has been a leading innovator in developing healthy nutrition. We pride ourselves with providing our customers with functional products and services that help them to lead healthier lives whatever their aspiration may be – healthier living, better shape or follow a more responsible lifestyle. Our product range spans protein creams, bars, shakes or additives, all of premium quality, organic and constantly tested versus the highest standards of food safety and quality. Currently we serve our customers across multiple European countries, through our site, through amazon or via premium brick and mortar retailers and we're expanding our geographical footprint. We know well that our success is based on understanding our customers and hence we strive to continuously create additional offerings of relevance for them. We achieve this through in-depth understanding of our clients intentions, through cutting edge product development, top notch go-to-market practice across all our sales channels and flawless logistics and delivery. We are a diverse team of talented people, currently around 200 of us, holding passports from 24 countries, 53% of us are female, 47% male. Talent needs support to perform and grow. This is why good leadership is of utmost importance for us. We train our leaders, have the habit of 3 feedback check-ins annually and develop individualized learning and growth plans for all foodspringers to support building exciting careers. Our culture reflects our online DNA – we're nice and helpful with each other, we like fun at work. Our culture is constantly evolving and all foodspringers contribute to shaping it. If you'd like to join us on our journey, you are invited to get in touch. Either apply for one of our openings or just contact the people team to have a first chat and explore the opportunities to work together.
