As a Customer Ambassador on our team, you will be the face of our clients brands throughout their target customer base in the Huntington Beach area. As a Customer Ambassador, you will be a part of executing direct customer outreach and assist with enrolling new customers on behalf of our clients. The ideal candidate will have previous experience in a customer facing retail or hospitality based role.
The responsibilities and tasks of the Customer Ambassador include:
- Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
- Keeping a record of customer interactions, processed orders, and service schedules
- Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
- Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
- Managing a team of Junior Customer Service Representatives
We want someone in the Customer Ambassador role whose qualifications consist of:
- A high school diploma
- At least one year in a customer facing role
- Ability to recognize, apply and explain your product or service knowledge
- Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
- An effective problem solver
- Outgoing personality with a passion for helping others
- Passion for increasing in-person hospitality skill set to build better relationships
- Excellent communications skills
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What We Do
Experiential, Inc. takes a direct sales approach to ensure that our client’s marketing plan is effective. Our pre-planned live events showcase products in-person. With this increase in exposure for our clients, it has been proven that our team can create eleven times the results compared to simply buying shelf space or online sales.
