The Role
Provide in-person customer service at a service center: answer queries, identify needs, introduce services, assist with virtual accounts and purchases, accept payments, perform cross-sales, and support order pickup.
Summary Generated by Built In
Globbing is looking for a Customer Advisor who will work at our Service Center, providing the best quality service to our clients. Please note that there are two shifts - 9:30-18:30 and 13:00-22:00.
- Identify customer needs and answer customer queries
- Introduce the services provided by the company
- Assist customers with creating virtual accounts with the company and making online purchases
- Explain features, advantages and benefits of the services offered by the company
- Accept cash and credit card payments made by customers
- Conduct cross sales activities by offering alternative and supplementing products to customers based on customer needs
- Assist customers to pick up their received orders
- Other duties as assigned
Requirements
- Bachelor’s degree
- 1 year of related experience
- Fluent in English, Russian and Armenian
- Knowledge of Microsoft Office
- Friendly and engaging personality
- Be comfortable working with customers
- Be confident, helpful and polite
- Be able to work as part of a team
- Be creative and proactive in generating new ideas and initiatives for improvements
- Be honest and hardworking
- Knowledge of Internet Search Engines
Skills Required
- Bachelor's degree
- 1 year of related experience
- Fluent in English, Russian and Armenian
- Knowledge of Microsoft Office
- Knowledge of Internet Search Engines
- Friendly and engaging personality
- Be comfortable working with customers
- Be confident, helpful and polite
- Be able to work as part of a team
- Be creative and proactive in generating new ideas and initiatives for improvements
- Be honest and hardworking
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The Company
What We Do
Globbing is an international online shopping and shipping platform that allows users to purchase products from millions of online stores worldwide. The company operates warehouses in seven countries, including the USA, UK, Germany, China, Russia, UAE, and Italy, providing shipping solutions that involve receiving international purchases and re-delivering them to customers in their home countries.
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