The Role
The Customer Accounts Representative manages customer billing, processes payments, maintains accurate records, and provides customer service while coordinating with multiple departments.
Summary Generated by Built In
The Company
Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.
We are currently seeking a detail-oriented and customer-focused Customer Accounts Representative to join our team. This role plays a key part in supporting the financial operations of our business by managing customer billing, collecting payments, maintaining accurate accounting records, and assisting homeowners with account-related inquiries. The ideal candidate is highly organized, enjoys working cross-functionally with multiple departments, and is committed to delivering excellent customer service while ensuring accuracy in financial transactions.
What's in it for You?
- Competitive Compensation: $20-$23 hourly wage based on experience and qualifications.
- Comprehensive Benefits Package: Health, dental, and vision insurance, plus long-term disability coverage.
- 401(k) with Company Match: Plan ahead for your future with competitive company contributions.
- Paid Time Off and Holidays: Generous PTO and paid holidays per year to support work-life balance.
Responsibilities
- Customer Account Setup: Receive customer contracts and accurately enter information into company accounting systems.
- Billing and Invoicing: Create and distribute customer invoices according to contract terms and payment schedules.
- Payment Processing: Collect, process, and accurately record customer payments.
- Account Reconciliation: Reconcile customer accounts and perform related tasks to ensure accounting records remain complete and accurate.
- Cross-Department Collaboration: Partner with Finance, Service & Warranty, and Customer Care teams to facilitate timely payment collection and account resolution.
- Lending Partner Coordination: Work with financing and lending partners to support the efficient flow of funds.
- Customer Service: Respond to customer account inquiries professionally and provide exceptional service throughout the payment process.
Qualifications
- Experience: 2+ years of accounting, accounts receivable, account management, or a related field; or a combination of relevant education and experience.
- Accounting Knowledge: Experience performing general accounting functions, including posting accounting entries and reconciling accounts.
- Technical Skills: Familiarity with accounting software and Microsoft Office Suite.
Skills & Competencies
- Attention to Detail: Ability to accurately interpret billing terms and process financial transactions with a high degree of precision.
- Financial Acumen: Understanding of banking processes, financing arrangements, and common lending terminology.
- Customer Focus: Strong communication skills with a commitment to delivering a positive customer experience.
- Collaboration: Ability to work effectively with multiple departments to achieve shared goals.
- Organization: Strong time management and prioritization skills in a fast-paced environment.
Physical Requirements
- Work Environment: Office-based role involving extended periods of computer use, sitting, and data entry.
- Schedule: Standard work week is 40 hours, Monday-Friday during the hours of 7:00am to 6:00pm. Occasional overtime may be approved based on business needs.
Join Us:
Joining Renewal by Andersen of Oregon and SW Washington, as a Customer Accounts Representative, means being part of a team that values clear communication, strong collaboration, and an exceptional customer experience. If you are a proactive professional who thrives in a fast-paced environment, we invite you to apply and help us deliver on our promise to homeowners across Oregon and SW Washington!
Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
Additional information? Feel free to visit our career page at https://www.tiffee.com/
Skills Required
- 2+ years of accounting, accounts receivable, account management, or related field experience
- Experience performing general accounting functions
- Familiarity with accounting software and Microsoft Office Suite
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The Company
What We Do
Renewal by Andersen - Tiffee Companies, founded in 1995, is a professional construction and home improvement firm based in Portland, Oregon. The company specializes in high-quality window replacement services, operating as a prominent provider in the construction industry. They are dedicated to delivering reliable home improvement solutions to their clients, maintaining a strong reputation for service and expertise within the regional market.
