Customer Account Specialist

Description

Role Overview

As a Customer Account Specialist at BizLink, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high OTD (On-Time Delivery) and seamless execution in a high-volume, low-mix manufacturing environment.

Key Responsibilities

• Customer Support & Relationship Management: Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery. 
• Order Lifecycle Execution: Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
• Production & Delivery Coordination: Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
• Professional Communication: Provide concise, regular updates to customers regarding order status and potential delivery risks. Use Google Workspace to maintain internal trackers and ensure alignment with the team.
• Shipment & Logistics Oversight: Coordinate daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels. Maintain detailed records of partial shipments and historical delivery data.
• Issue Resolution & RMA Management: Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
• Reporting & Data Analysis: Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals. 

Requirements

•  Experience: Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred). 
• Technical Skills: Strong Excel skills (data filtering, formulas, and reporting).
  • Proficiency in SAP for order processing and data management.
  • Proficiency in Google Workspace (Docs, Sheets, Slides).
• Execution: Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
• Communication: Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
• Problem Solving: Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.

About BizLink Technology:

At BizLink Technology, we are dedicated to delivering high-quality technology solutions that empower businesses and enhance everyday experiences. With a commitment to innovation, reliability, and customer success, we specialize in developing cutting-edge products and services that meet the evolving needs of our clients across industries.

Our team-oriented culture values integrity, accountability, and continuous growth. We believe in nurturing talent, fostering collaboration, and creating an environment where creative problem-solving thrives. As a rapidly growing company, we offer exciting opportunities for professionals who are passionate about technology and eager to make a real impact.

If you’re looking for a place where your ideas matter, your work drives value, and your career can grow, BizLink Technology is the place for you.

Background Check Requirement

Please note that all offers of employment with BizLink Technology, Inc are contingent upon the successful completion of a background check. This may include verification of employment history, education, and other relevant credentials. Failure to successfully complete the background check process will result in the withdrawal of the employment offer.

Equal Employment Opportunity (EEO) Statement:

BizLink Technology, Inc. is an equal opportunity employer and is committed to providing a work environment free from discrimination. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees. All employment decisions at BizLink Technology, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.

Compensation Disclosure:

The salary range provided for this position is based on the anticipated compensation for a candidate with relevant experience and qualifications. Please note that the final salary offer may vary depending on individual skills, experience, and other factors. Compensation details will be discussed during the interview process and finalized in accordance with company policies.