Customer Account Representative

About Us

Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement—ensuring that every project we undertake meets the highest standards of quality.

Job Description

We are seeking a highly motivated Customer Account Representative to join our dynamic team in Boston. This role is ideal for individuals who thrive in a client-focused environment, enjoy building strong relationships, and take pride in delivering high-quality service. The successful candidate will play a key role in managing customer accounts, ensuring satisfaction, and maintaining Sharpcontra’s standards of excellence.

Responsibilities

• Serve as the primary point of contact for customer accounts, ensuring clear communication and timely support.

• Manage account inquiries, updates, and service requests with professionalism and accuracy.

• Maintain detailed records of customer interactions and account activities.

• Identify opportunities to improve customer satisfaction and strengthen long-term relationships.

• Coordinate with internal teams to resolve issues and ensure seamless service delivery.

• Support clients throughout the entire account lifecycle, from onboarding to follow-up assistance.

Qualifications

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced, service-oriented environment.

• Excellent organizational and time-management abilities.

• Problem-solving mindset with attention to detail.

• Professional, customer-focused attitude with the ability to build trust quickly.

Benefits

• Competitive salary ($56,000–$59,000 per year).

• Opportunities for professional growth and long-term advancement.

• Supportive and collaborative work environment.

• Skill-building and training opportunities.

• Full-time position with stable career development.